Mercari
Reviews and Complaints
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPackage delivered to a wrong address
- Good price
- Customer service not providing enough rites to buyers
- What if they delivers someoneelse house then where is my money
Preferred solution: Full refund
User's recommendation: Do not buy
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Shopper prohibited
Company fixed the issue and I have been provided with settlement agreement. I provided documentation to corroborate my plight with this app.
- Very affordable and great sellers
- Misunderstandings happen
Preferred solution: Apology
User's recommendation: Use own card with own name, and don’t keep CC info online
Replica item
User's recommendation: Good communicator
Replica boot
Noone to talk to on phone. If you have issue, you I have to send email. So if it is an immediate issue, you are sol.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCanceled return order due to inclement weather
- Good variety
- Zero customer service
Preferred solution: Full refund
Received damaged item. Website is not user friendly at all.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTheift
- Are nothing but thieves
Preferred solution: Full refund
User's recommendation: stay away!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo mark item delivered
- Excellent buying and selling platform
- Customer service
Preferred solution: An option for showing when an item has been delivered so the buyer can complete the transaction, I have the item and I'm satisfied but item is showing out for delivery and I can't rate the seller. It needs to be fixed
User's recommendation: Complain about this so it can be resolved because way it's set up now is just stupid
No tracking info for my order for 2 weeks now
Preferred solution: Full refund
User's recommendation: Don’t waste your time. These individual sellers on mercari are crooks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: No human contact
Company fixed the issue and I have been provided with apology. I was taught the devil is in the details. :)
- Online selling
- Human support
Preferred solution: information
User's recommendation: Don't offer free shipping.
Resolved: Email issues
Company fixed the issue and I have been provided with apology. I needed to go on my laptop and use a different email to push my money through.
- Quick sales
- No live customer service representative to talk to
Preferred solution: Updated email info
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTwo canceled orders in as many weeks
- Good selection
- Poor filtering of scammy sellers and frequent canceled orders
Preferred solution: Apology
User's recommendation: Buy elsewhere.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe seller sent me a imitation of a product
- You can find cheap deals
- Somethings are not the original
- Are fake
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLack of Communcation very bad!
I believe J.P. (Mercari), you're making a big mistake in handling my account!
The problem is that your client sent the package by UPS and when I tried to get help from Mercari, the response from your team was not helpful. I also contacted UPS and tried to file a claim on the package. UPS told me to refer to the sender. So then again, I contacted Mercari by email and It seem like I was getting nowhere.
So, I contacted Citi Card which I paid for the Item and told them what happened and it seems that your team is not being very helpful and also, I don't know what happened to the Item that I purchased. But I never received it. I will contact my Citi Card today and show all the response that I have had with Mercari proving that I tried to do everything in my power to resolve this matter. I also contacted UPS again but they will not let me know what happens with the claim.
Which is not helpful to me, do you think I would go through this much trouble over an Item that should have been secure in a better package. The biggest problem that I have with Mercari is the lack of communication and their support there's no contact phone number to talk to anyone, so you can see my frustration. What is also very irritating is that I keep contacting you to find out what is happening with my account and you don't seem to know the full scope of what happened. Respectfully yours Steven Sarabia
J.P.
(Mercari)
Nov 24, 2023, 9:15AM PST
Hello jckmck
We have received a payment dispute from a credit/debit card which is associated with your Mercari account. Disputes usually indicate an issue with the payment card or possible unauthorized use, and often cause a financial loss to Mercari.
Upon review, we have limited the use of your Mercari account and will be permanently closing it once all of your transactions have completed.
When all your transactions and Direct Deposits are completed, your Mercari account will be closed and any new linked accounts will be closed as well.
To appeal this decision, please cancel any and all disputes that you have filed against Mercari with your financial institution. Then, in your reply to this message, please attach proof of the dispute cancellation.
Regards,
Team Mercari
- Very bad at getting help
Preferred solution: Full refund
User's recommendation: Don't buy from them
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