Mercari
Reviews and Complaints
No answer and having trouble with selling my product from and buyer
Purchase issue
- Inconsistan and poor customer service
Preferred solution: Let the company propose a solution
User's recommendation: Don't bother
Poor service
Preferred solution: Full refund
User's recommendation: No *** way
Delivery fee adjustment
Preferred solution: Full refund
User's recommendation: Refund me $6.30
I have an unauthorized transaction
Preferred solution: Full refund
Simple password reset
Preferred solution: Password reset
User's recommendation: Customer service easier
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Minneapolis, MinnesotaI’m calling to apologize.
User's recommendation: Make sure the error is not your own
Issues with tracking number
I went to the United States Postal Service to send my package to my buyer I have printed the label and the label does not match the the tracking number on mercari. I need help resolving this issue so that I can get my package sent to my buyer correctly.
The tracking number that was scanned on the package is is 9200 19** **43 6500 **** 2309 32. (This is the label that I printed and taped to the package) however the tracking number on mercari shows 9275 09** **84 8800 **** 2478 42.
I am not sure whether the individual sent me the wrong shipping label or what is going on please help as soon as possible.
Preferred solution: I need to fix the issue with the tracking number so I can get this package sent.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Tan Valley, ArizonaI only received part of my purchase and you guys rated the buyer
Preferred solution: I wanted to wait for the rest to come before I rated him.
User's recommendation: App friendly for disabled, I’m always having a problem
Ordering
User's recommendation: Easier way to confirm card. Maybe better explanation of how to confirm card. Sorry l was totally confused as how to check the money put into my account.!!! ?? I am new to Marcai and it was frustrating. Thank you,
I wanted to speak to someone NOT deal with texting or email.
User's recommendation: Answer the phone!!!!!
My app is not working in the Help Center
User's recommendation: Use ebay
I have a charge on my bank account that I never made a purchase
Locked account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPayout
Preferred solution: Just want my payout
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Wow such anger over $12. I would hate to see how you react over something important.
Key words of the day : anger management. You are dangerously near to committing some violent action or another. You need a thorough physical and psychological examination.
Don't wait. Meanwhile, work on that foul language ; it is not flattering.