Amelia M Ewx
map-marker Ponca City, Oklahoma

No answer and having trouble with selling my product from and buyer

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John L Yxx

Purchase issue

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Mercari - Purchase issue
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Mercari - Purchase issue - Image 6
Original review May 02, 2022
The rep who helped me got this wrong. I received this guitar and it was in far worse shape than described. I'm not talking about cosmetics. I'm talking about functionality. It was called fair but it was unplayable. The knobs didn't turn. There was corrosion and rust inside every metal piece. The truss rod can't be adjusted. The electronics do not work. And she denied the return? This guitar will never work again. That's not "fair" condition.
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Loss:
$160
Cons:
  • Inconsistan and poor customer service

Preferred solution: Let the company propose a solution

User's recommendation: Don't bother

Karen H Dwk

Poor service

Hate this company Horrible service Cant open emails I send Cant answer any questions Hate hate will never ever do business with you again
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Loss:
$12

Preferred solution: Full refund

User's recommendation: No *** way

1 comment
Guest

Wow such anger over $12. I would hate to see how you react over something important.

Key words of the day : anger management. You are dangerously near to committing some violent action or another. You need a thorough physical and psychological examination.

Don't wait. Meanwhile, work on that foul language ; it is not flattering.

Antonee W
map-marker Dallas, Texas

Delivery fee adjustment

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Mercari - Delivery fee adjustment
Delivery fee adjustment I went to the same post office this morning to deliver the same package that weighed the same weight and was not charge any extra fees they said you guys charged me six dollars extra for some reason blaming it on the post office when they clearly did not charge me anything
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Loss:
$6

Preferred solution: Full refund

User's recommendation: Refund me $6.30

James R Qta

I have an unauthorized transaction

A 313.00 unauthorized transaction to my card without knowing what or why I got that message from my phone
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Loss:
$313

Preferred solution: Full refund

Sally A Qoe
map-marker Baltimore, Maryland

Simple password reset

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I submitted to receive a password reset and never got email to reset. Tried to call and some how in the US is out of the calling area
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Preferred solution: Password reset

User's recommendation: Customer service easier

JB T Nnt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Minneapolis, Minnesota

I’m calling to apologize.

Brand NEW to Mercari, I thought 2 items I Sold had disappeared. This was NOT correct. They were sold on eBay and had not disappeared from Nercari. I will not make that error again. Thank you.
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User's recommendation: Make sure the error is not your own

Kara J Qne
map-marker Houston, Texas

Issues with tracking number

Mercari - Issues with tracking number
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I went to the United States Postal Service to send my package to my buyer I have printed the label and the label does not match the the tracking number on mercari. I need help resolving this issue so that I can get my package sent to my buyer correctly.

The tracking number that was scanned on the package is is 9200 19** **43 6500 **** 2309 32. (This is the label that I printed and taped to the package) however the tracking number on mercari shows 9275 09** **84 8800 **** 2478 42.

I am not sure whether the individual sent me the wrong shipping label or what is going on please help as soon as possible.

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Preferred solution: I need to fix the issue with the tracking number so I can get this package sent.

1 comment
Guest

I did not realize that I was submitting this to pissed off consumer I'm not exactly pissed off mercari is a great reputable company and I thought that I was submitting this request to macari when in fact I submitted it to pissed off consumer on accident. Mercari will handle this for me. I apologize I am not pissed off LOL

BillieJoe P

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Tan Valley, Arizona

I only received part of my purchase and you guys rated the buyer

I only received part of my order and didnt want to rate the buyer until the rest came. He charged me shipping again and this is very hard for me to contact you. You guys rated him which isnt right.
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Preferred solution: I wanted to wait for the rest to come before I rated him.

User's recommendation: App friendly for disabled, I’m always having a problem

Anonymous
map-marker Austin, Texas

Ordering

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Trying to figure out how to get my new card on account. did not get an answer.That is ok. Order canceled. Thank you
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User's recommendation: Easier way to confirm card. Maybe better explanation of how to confirm card. Sorry l was totally confused as how to check the money put into my account.!!! ?? I am new to Marcai and it was frustrating. Thank you,

Anonymous
map-marker Pensacola, Florida

I wanted to speak to someone NOT deal with texting or email.

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When I purchased items yesterday it showed a name and shipping address that was not mine so I then had to go and try to cancel the items!!!
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User's recommendation: Answer the phone!!!!!

Anonymous
map-marker Hartford, Connecticut

My app is not working in the Help Center

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Mercari is operating in a manner which I believe is fraudent. Buyer says item received was broken, Mercari refuses to refund me and lets buyer keep merchandise.
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User's recommendation: Use ebay

Anonymous
map-marker Morristown, Tennessee

I have a charge on my bank account that I never made a purchase

My bank account has been charged 145.62 for a purchase that I didn't make I always use PayPal when I make a purchase, the item hasn't arrived yet but my email said' that it is in transit
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Anonymous
map-marker Norwich, Connecticut

Locked account

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Not solved did not speak to anyone! Horrible customer service. Not sure what to do here. My account is locked for no reason
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Dan B Hfn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Payout

They say the transfer has processed and is complete. My bank shows no reflection of that. There is no live support for Oregon
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Preferred solution: Just want my payout

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