New Reviewer

Payment was returned to buyer after getting anored after i canted marcari 6 times

Mercari - Payment was returned to buyer after getting anored after i canted marcari 6 times
Mercari - Payment was returned to buyer after getting anored after i canted marcari 6 times
I had a purchase get returned but u refunded the money already and there was a problem with the item when it was sent back
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ID
#2149337 Review #2149337 is a subjective opinion of poster.
Loss
$105
Preferred solution
Full refund
New Reviewer

Customer not releasing my money

Mercari - Customer not releasing my money
A customer asked for a return on a device I sold him and in return gave me a fake dummy phone
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ID
#2147614 Review #2147614 is a subjective opinion of poster.
Loss
$1350
Preferred solution
Full refund

Locked Out of my Account 3mths!!!No One will email me back or answer the phone!!!

So I'm trying to get back into my account, it's been 3months now missed sales, I can't get to my money to transfer it, I respond back to my messages, I get my Emails from them telling me when I've sold something or when I have a chat on one of my products.....NO MATTER HOW MANY TIMES I CHANGED MY LOG IIN CREDENTIALS IT STILL SAYS***EMAIL ADDRESS or PASSWORD NOT VALID*****. I've called No Answer or Callback, emailed probably 20 times, received a message that said my problem was resolved, but it wasn't they did nothing.

User's recommendation: Good Luck with talking to a real person.

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ID
#2147440 Review #2147440 is a subjective opinion of poster.
Location
Mountain View, California
New Reviewer

Upset seller

Mercari - Upset seller
Mercari - Upset seller
I have sold several authentic designer items on this website Never had a problem until now I got completely scammed. I sold and shipped out a brand new Dooney and Bourke Disney leather purse for the buyer to ask for a refund receives a refund and what I got in the mail back was not the purse I sent and this website mecari Did absolutely nothing about it I sent them pictures of what was shipped back to me which looks like a childs backpack they did nothing for me except close my case so not only did I lose money I lost my merchandise I would not recommend anybody to buy or sell on this website because they do not back you up they just take your money

User's recommendation: Do not use this website.

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ID
#2147320 Review #2147320 is a subjective opinion of poster.
Service
Mercari Seller Program
Loss
$125
Preferred solution
Full refund
New Reviewer

I’ve been hacked

Somebody has gotten in my account and purchased an I phone 8 plus and Im unable to use my cellphone. Please help me Im a single parent and can not afford this. I also have been locked out of my account. Even when I registered again. There going through my PayPal account
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ID
#2146449 Review #2146449 is a subjective opinion of poster.
Loss
$100
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Package was damaged in transit

Order a Batman McDonalds cup!! It was crush on arrival and/or due to poor packaging!! I have order a lot of stuff off of youre site and this is the first time I have been not satisfied!!!
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ID
#2146393 Review #2146393 is a subjective opinion of poster.
Loss
$10
Preferred solution
Full refund
New Reviewer

About my purchases

About my purchasesI received all of my items but I was charged for one extra tube of tummy tuck thermal tummy cream I am very happy with the product thank you

User's recommendation: Yes I would like to recommend Mercari to my friends.

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ID
#2146318 Review #2146318 is a subjective opinion of poster.
Location
Darien, Illinois

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Transfering money from mercari to my bank

Evey time I try too transfer it tells me something is wrong or bad my account is the same from last transfer
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ID
#2146305 Review #2146305 is a subjective opinion of poster.
Location
Flint, Texas
New Reviewer

One of your *** SELLERS IS RIPPING ME OFF

One of your sellers is selling FAKE *** and advertising as rare ww2
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ID
#2145738 Review #2145738 is a subjective opinion of poster.
Loss
$120
Preferred solution
Full refund
New Reviewer

Missing my order

I havent received my order and it has been over a week. Seller said that it was shipped
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ID
#2145290 Review #2145290 is a subjective opinion of poster.
Pros
  • Prices
Loss
$45
Preferred solution
Deliver product or service ordered

Buyer blocked me before rating

She purchased an item from me. A pair of leggings. She states that they were size small and I had them listed for size medium. I post a lot of things and I must have mistakenly posted the wrong size. However when she received the item she blocked me. Over three days has calling by and I have not been rated or automatically rated by the system. It is stating they are unable to automatically rate me. Therefore I have not been paid for my item that was sold. How can I be paid for my item?
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ID
#2145124 Review #2145124 is a subjective opinion of poster.
Location
Evansville, Indiana
New Reviewer

Customer trying to steal the item I sent and switch it

Im not approving a return for an item that I didnt send.

User's recommendation: Take pictures when you shop for proof.

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ID
#2145009 Review #2145009 is a subjective opinion of poster.
Loss
$212
Preferred solution
Send Payment

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My account was closed

Why was my account closed I did nothing wrong, so I need to get back with me as soon as possible to let me know
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ID
#2145000 Review #2145000 is a subjective opinion of poster.
Pros
  • Are thiefs
Cons
  • Impossible to contact customer service by phone
New Reviewer

I'm calling because my account was canceled Evan though product has been sold on mecari

Mercari - I'm calling because my account was canceled Evan though product has been sold on mecari
My account was cancels because I listed an item that went against your terms of agreement but I have seen the same product sell on Mecari so idk why I was not able to list it
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ID
#2143526 Review #2143526 is a subjective opinion of poster.
Pros
  • Good proce
Cons
  • Took my money and would not even do an exchange or do refund
Loss
$30
Preferred solution
Let the company propose a solution

Terrible app

WHAT IS WRONG WITH YALL. THIS IS WHY I HATE MERCARI YALL ARE SO ANNOYING LIKE WHATS WRONG WITH TRADING ? YOU JUST WANNA TAKE PEOPLES MONEY INSTEAD OF SATISFYING YOUR CUSTOMERS. THIS IS EXACTLY WHY I USE DEPOP NOW THEY ARE SO MUCH BETTER THEN YOU AND POSH MARK COMBINED YALL *** SUCK. EVERYTHING IS A ISSUE ON THAT STUPID *** APP. You guys are honestly the worse I hope u get shut down

User's recommendation: Dont sell with mercari go with depop instead!

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ID
#2142303 Review #2142303 is a subjective opinion of poster.
Location
Brooklyn, New York