Svetlana V Mit

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No refund and no items

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Do not open account with Mercari. You will be scammed. You will not get your money back Because youre not gonna be able to get in touch with anyone from this store. If items are lost or simply never have been shipped, youre not gonna be able to get in touch with anyone. You can find another apps that have some of great customer service.
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Loss:
$22
Cons:
  • Poor customer service

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Williamstown, West Virginia

My order

I'm trying to order Easter basket initial but it's not showing all letters or how to make one..I need 2.. one with F with dolls , a crown candy n what ever else for a 7 year old..the other with a S for a 12 yr old..this would make my day.size16" pls call me I can give my card info. The website not working.
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Anonymous
map-marker Eden, North Carolina

Account was hacked

My account was hacked on March 3rd. All of my money was drained from my account. I have yet to hear anything from Mercari about this issue. I have told everyone I know and will continue to tell not to use Mercari. This is ridiculous.
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User's recommendation: Do not use Mercari

David D Hyc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Norco, California

Merchandise not received

I get notices of delays but no schedule and NO PRODUCT! !!@$)££#{%*++!?||>.!$@8)#}\^£$@986)(&&)()!!
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Pros:
  • Seem to care
Cons:
  • May not care

Preferred solution: Deliver product or service ordered

User's recommendation: Buyer beware!

David D Hyc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Toronto, Ontario

Merchandise not received

I get messages about delays but no schedule and NO TRIPOD. !@$));;$&@@&$$)))(;()(;:!!&&@$&@&!!!!!!!??
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Preferred solution: Deliver product or service ordered

User's recommendation: Buyer beware!

Nicole J Cah

If I could leave 100 negative stars I would! The worst company if that’s what you want to call it! A bunch of scammers and thieves!!

SEverything about this horrible company!! They have no customer service! Gives no *** about the sellers and steals money from sellers and doesnt respond to anything or anyone!!!
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Loss:
$334
Cons:
  • Do not refund when cancelled
  • No true contact with anyone
  • Non responsive

Preferred solution: I want my account restored and my money that they refused to let me have!!!

User's recommendation: Stay away from this place!!!

Anonymous
map-marker Phoenix, Arizona

Trying to return an item but I cannot submit

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Hi, Please check my text messages with your agent glory. We had over 20 messages back-and-forth. Her Judgment and verdict was wrong . Please check my account , my messages to the seller. in 10 days I purchase over 20 items and most of your seller very honest and truthful. They mentioned it is for Parts or not working. It is for Repair. You will see l Purchased without any company. This one was men watch and I purchase it from a watch repair man who has Watch store in Mercari. Thank you for your attention. I hope I hear from you soon. Thanks
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User's recommendation: Seller must state if the item is not working

Anonymous
map-marker West Valley City, Utah

Serious account issues!!!

I am locked out of my account. My phone and computer both died. I have tried to reset with new phone with no luck since. 2 week old problem. Please call me to speak to me about this immediately. ASAP . Thank you. Alan Jay Weissman 928)610-**** weissmanalanjay@***.com.. PS... My site is named nothingover25...
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Judi G Cla
map-marker Naperville, Illinois

Cannot transfer funds

I sold an item & cannot get my payout of 47.60 which. Regular transfer into my bank account. jjperidot
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Loss:
$48
Pros:
  • Hard to communicate
Cons:
  • Hard to communicate

Preferred solution: My money

Randall S Tyo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Worst customer service ever

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So hard to get help ..takes forever to get a message back and then issue is still not resolved I have a return from a shady seller that shipped a different item than in the pic and it was broken now I cant get a return label that fedex will pick up at my house
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Cons:
  • Some buyer rip off

Preferred solution: Let the company propose a solution

User's recommendation: Great place to be ripped off

David A Wxv

Seller ripped me off

This brainless is selling stuff that is broken first thing in the morning I will report this to the local law in the morning mercuia needs to hear me I want my money or else paypal will be called red barn also keeps spamming medo notuse this seller he is no good
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Loss:
$55
Pros:
  • Gets your product out there
Cons:
  • Steal your money

Preferred solution: Full refund

User's recommendation: No good

Mad as Shit M

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Verified Reviewer

Fraud/Theft

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Mercari facilitates me being ripped off and theres nothing about it will not call me back will not allow me to contact the person thats ripping me off its like theyre in bed with each other
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Loss:
$300

Preferred solution: $500.00

User's recommendation: Don’t sell on here. Not safe or geared towards sellers

Tomaco M

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Verified Reviewer
| map-marker Arlington, Texas

Payment

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I'm not seeing that a pre approve item is accepted and when i tried to call mercari they was mot reachable so i left a message and been trying to order this item for 2 weeks and not sure if or when the it will be sold to me for a Christmas gifts please responde to my voice message.
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Pros:
  • Prices
Cons:
  • Need a live customer service
  • Some buyers tell you to make bundles and not end up buying them

Preferred solution: Deliver product or service ordered

Adrian VP

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Verified Reviewer
| map-marker Garland, Texas

Having trouble logging in

I am unable to login into the app, i have also tried the forgot password option and it says email has been sent to my email to reset but I receive nothing, not even on my junk email so I am unable to reset password and cannot login.
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Sean W Iwi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Birmingham, Alabama

Have an issue with my ZIP Code matching my credit card and it’s the correct ZIP Code you have to fix this issue

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I cant even get in contact with customer service it is one of the poorest issues with this app and in trying to get in contact with you guys is such a hassle it would be nice if you can send me the telephone number for customer service so I can straighten out this issue I wrote you a complete zero on customer service
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