Mercari
Reviews and Complaints

No response, if anything bad happens, there is nothing u can do to undo It , no one will answer u nor care

I was trying to buy two items from a seller out of my shopping cart. It ended up purchasing everything from my shopping cart from different sellers.

I made a purchase for some Timberland boots, but the seller canceled for some reason. Consequently, I had to reorder.

I was refunded for the first order, but not for the second one. I had canceled the second order due to shipping delays and wasn't refunded for that one.

Even after speaking with John Lagerling, I am still being demanded to jump through hoops and still yet, they won't release the money that belongs to me.

I have loved Mercari for years. This last issue was one simple dress ordered.

It was received in a timely manner, but the post office marked it as delivered when actually, I only received a postage due sticker of $30.80. I refused the order. It was accidental shipping on the seller's end. The seller was very apologetic.

The package was shipped back to her. Mercari seems incompetent in reading very detailed messages and refunding me the $7.50 for the item, plus fees. Like, how hard is it? It's been several weeks now.

Just refund and close the case. Gracious.

I'm not getting any updates or responses from the seller or Mercari! That woman is a scam! She never intended to send or sell me anything!

I'm having issues with withdrawing funds from my account. I've spoken with some representatives online via chat and they told me it was on my bank's end.

I spoke with my bank and there's no issue there.

I tried to call this number, but nobody answers and it clicks off. I would surely like to speak with someone regarding my issue.

The seller sent me the wrong trackball mouse. It was shipped from Santa Rosa, California. The mouse he sent me is nothing like any of the photos shown for purchase.

I purchased a doll n silk dress for 197$ total never received the product reached out to seller she said reach out to Mercari they said reach out to seller 3 days later Mercari replies we cannot refund u we rated seller n payed her so no money no merchandise in between i made countless calls n emails which i have all n dated but they refused to refund me n seller cleaned her hands of every got away with the money

Mercari sided with the seller when I was clearly in the right when they read all the messages between me and the seller. Mercari has done this before, and sellers too; I'll never shop with them again!

eBay always stands by their customers, and Poshmark can be somewhat like Mercari as well, but not as bad. But I don't have money to just throw away because someone decided to rip me off, and I'm sure most people would agree.

I bought something for my child and the app sent me a message that my purchase was received on 9/20, but I received another message from the app stating that it arrived on the 17th but I never received the package. I'm trying to reach the company to find a solution but they never respond.

They expected a rating so that the seller could get the money, but I can't rate something I never received. I need a refund and I'm trying to reach them but they are not responding to me.

I was trying to sell a coat using Mercari. As soon as I posted the item, someone offered to buy it through Mercari, but their payment kept getting declined.

I was under the impression that I did not have a cash balance to make the transaction happen.

Later, I received an email informing me that I needed to set up an Apple Pay Cash app or use Zelle with a balance of $250, or else the sale would not be made. I received numerous text messages.

I sold a pair of Patriots boots and Patriots jacket valued over $200 the shipping was late bc of the time of year. The lady put in a request for cancelation and instead of checking to see when it would be delivered they canceled it. The delivery was delivered 5 hours after cancelation and I shown them proof it was delivered

I paid the vendor, printed a label, and never mailed it. I kept looking, as this was a Christmas gift for my grandson.

My daughter said that she received the coat. I marked it as received, then found out that it was a completely different order that she had received.

Wow, thanks. I was just ripped off.