Mercari
Reviews and Complaints
Westerly, Rhode Island
Complete dissatisfaction with customer service.
Made an online purchase using PayPal. Received confirmation of payment from PayPal and credit card charge but never received confirmation of purchase from Mercari or seller.
Repeated email attempts to resolve the issue failed. Mercari responded that they could not find the transaction without an Item ID that they never provided to me.
Final email exchange from Mercari was relatively nasty. Not a good company to do business with.
User's recommendation: Avoid this company!
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Verified ReviewerThey locked me out of my account and kept 400.
They disabled my account, so I cannot transfer my 400.00 out!!!!!
Still no update on my account, bbb, DA, consumer affairs.....no help...need my 400.40, I need it
No contact from Mercari...over 70 emails to customer service, email to corporate office in Japan, got legal advice, and sent letter to corporate office in Palo Alto CA. Today..I am at a loss, I was a good seller and was rated highly..
Received broken merchandise. Asked for a return refund.
Have 55 messages, they denied it, said I waited too long (next day).
Filed a contest with Visa. They locked my account, I dropped the Visa issue, sent a copy, but they still won't open my account for use or give me the $400 earned.
- Sales
- No customer service worth a d mn
Preferred solution: My account open
User's recommendation: Beware
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Madison, Mississippi
Damaged item upon arrival
My item arrived and it had a crack and a crushed top that was not described nor photographed in the sellers post.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGetting a refund because of damaged merchandise
I purchased a set of 4 ceramic Indian angels, but they arrived totally broken. I want a full refund. I tried reaching out but received no response!
Preferred solution: Full refund
Denver, Colorado
Need shipping label
Never received anything. Went through several attempts at meeting sellers obligations.
Never talked to a live person.
EBAY was a lot seller friendly to work with. Having second thoughts about working with this site
User's recommendation: Avoid
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Verified Reviewer |
Boston, Massachusetts
Customer service sucks
No response, if anything bad happens, there is nothing u can do to undo It , no one will answer u nor care
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYou guys purchased everything in my cart instead of the 2 items I was trying to buy from one seller. This has never happened before.
I was trying to buy two items from a seller out of my shopping cart. It ended up purchasing everything from my shopping cart from different sellers.
Preferred solution: My money back from the items that were purchased from the cart that should not have been purchased. I was only trying to buy from one seller.
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Verified ReviewerResolved: Haven’t received refund
I made a purchase for some Timberland boots, but the seller canceled for some reason. Consequently, I had to reorder.
I was refunded for the first order, but not for the second one. I had canceled the second order due to shipping delays and wasn't refunded for that one.
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefuse to release funds
Even after speaking with John Lagerling, I am still being demanded to jump through hoops and still yet, they won't release the money that belongs to me.
- Bad customer service
- Thiefs
- Unhelpful
Preferred solution: My money from my sale
User's recommendation: Avoid at all costs
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Verified ReviewerGetting no where with online customer service
I have loved Mercari for years. This last issue was one simple dress ordered.
It was received in a timely manner, but the post office marked it as delivered when actually, I only received a postage due sticker of $30.80. I refused the order. It was accidental shipping on the seller's end. The seller was very apologetic.
The package was shipped back to her. Mercari seems incompetent in reading very detailed messages and refunding me the $7.50 for the item, plus fees. Like, how hard is it? It's been several weeks now.
Just refund and close the case. Gracious.
- In the past all has been perfect
- Incompetent customer service representatives
Preferred solution: Full refund
User's recommendation: I will consider purchasing again but Mercari needs to educate themselves a bit better.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerABSOLUTELY TERRIBLE CUSTOMER SERVICE!!!
I purchased a pair of Valentino Flats, Item ID# m146*****. I contacted the seller prior to purchasing and was told they were hardly worn, however when I received the shoes, the logo on the left shoe was completely detached.
I contacted their chat representatives three times and was told that if I wanted to speak to someone, I would have to pay a refundable $1.00 charge, however when I went to pay, it was charging me $47.00 the first two time and $39.00 the third time I tried. THIS IS TERRIBLE CUSTOMER SERVICE AND ABSOLUTLY RIDICULOUS!!!
Attached is a photo of the damage to the shoes.
image0.jpeg
Id like to keep the shoes, but would like a partial refund in order to pay to have them repaired.
Ive asked Mercari to respond as to my best course of action, or I will leave a negative review for the seller, and Mercaris terrible customer service practices.
YOU SHOULD NOT HAVE TO PAY TO GET CUSTOMER SUPPORT, ESPECIALLY SINCE IM THE ONE HAVING TO PAY FOR SERVICE FEES FOR LISTING ITEMS!!!
Preferred solution: Price reduction
User's recommendation: GOOD LUCK GETTING ANY CUSTOMER SUPPORT!!!
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Antonio, Texas
Haven’t had recent updates on item. Afraid it’s a scam.
I'm not getting any updates or responses from the seller or Mercari! That woman is a scam! She never intended to send or sell me anything!
User's recommendation: Don’t buy from her.
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Verified ReviewerCan't withdraw funds
I'm having issues with withdrawing funds from my account. I've spoken with some representatives online via chat and they told me it was on my bank's end.
I spoke with my bank and there's no issue there.
I tried to call this number, but nobody answers and it clicks off. I would surely like to speak with someone regarding my issue.
- Poor customer support
Preferred solution: Need to withdraw funds.
User's recommendation: Answer the phone
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Seller sent different item
Company fixed the issue and I have been provided with apology.
The seller sent me the wrong trackball mouse. It was shipped from Santa Rosa, California. The mouse he sent me is nothing like any of the photos shown for purchase.
- Fast shipping and easy sales
- Some buyer rip off
Preferred solution: Full refund
User's recommendation: Usually pretty good
Tell City, Indiana
Accutlt s suspended
My account is locked bc I havent been able to verify my iD and i have. Packages i need y
To send out asap
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I tried to cancel my purchase and agent a full refund. No one is helping me.
I reached out to the seller. She’s ignoring me.