Mercari
Reviews and Complaints
Bellefontaine, Ohio
My account isn't visible to customers.
- - Cannot reach a human by phone; no one answers.
- - Wait times around 10 minutes and calls are hung up.
- - Do not recommend the Mercari selling app.
Every time I try to contact a human on the phone, no one answers. Or I wait 10 min.
and then they hang up on me.
I don't recommend anyone to use the Mercari selling app. I'm irate about their service.
- Easy selling and purchasing
- No one will help you when there is a issue
Preferred solution: My account back live so I can sell my products and make money.
User's recommendation: Choose EBAY OR ANOTHER SELLING APP.
South Orange, New Jersey
My Account has been blocked unrightfully and I need to make returns.
My account was unrightfully terminated, and i'm not able to purchase or return any of the items i've bought. And I'd like for it to be restored.
Bristol, Vermont
Did not get what I ordered
- - I ordered a curling iron from MK Sales but received camera parts.
- - Urgent help tonight; resolve the wrong item or compensation; Cannot reach phone.
I ordered a curling iron from MK Sales. Yesterday I received camera parts.
If you can't fix this tonight, you will pay for something I did not get. I need help immediately and cannot get through to your phone.
- No pros at this time
- Everything but the kitchen sink
Preferred solution: Full refund
Philadelphia, Pennsylvania
Wont help customers
- - Mercari seller for nearly 3 years with no issues.
- - Two customers got wrong items due to labels.
- - One customer kept the item and was credited.
I have been selling on Mercari for almost 3 years now. I have not had a problem with anything, For the very first time labels got mixed up and two customers got the wrong items.
One lady says they will not send her a return label and to keep the item and the credited her account. but she isn't happy because she wanted what she bought. the other lady lady they wont respond to her because she already rated me. they wont respond to any of my emails.
this should be a very easy and fast fix. but its been a week
User's recommendation: careful
Dallas, Texas
Technically there has been no customer service
I feel the company "Mercari" could treat their customers like a person and not just a recording HELP
Austin, Texas
I Got A New Device And Y’all App Forced Me To Create This Whole New Account: # 92433**** And I’ve Tried Closing It Because I’ve Been A Member Since 2022! I’ve Called Y’all Support Phone Never NO ANSWE
I got a new device and y'all app forced me to create this whole new account: #92433**** and I've tried closing it because I've been a member since 2022! I've called y'all support phone, never no answer, so I need y'all to close this account.
Preferred solution: Speak With A Dang Live Representative To Close This Account 924334597
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Minneapolis, Minnesota
What Does it Take to Get a live C.S. HELP
- - Hoped Reddit warnings about listing items were wrong.
- - Could not enroll; Bank of America card was not valid.
- - Bank of America card is highly rated.
after reading numerous comments on Reddit, I was hoping they would be very wrong as I need to find a different avenue in which to list my many fabulous items I could not however get enrolled because it kept telling my my card was not valid. It is a very highly rated Bank of America card and I cant tell you how frustrating it was to try and get set up.
Kintnersville, Pennsylvania
No Answer
I tried contacting their terrible Customer service. No one answers their calls. Even during their specify business hours.
User's recommendation: don't patronize
Binghamton, New York
If i could give a negative number I would.
Buyer claims an item they bought was watered down. Impossible to do.
It' was a bundle deal. She wants a refund. I tried calling mercari the phone number is a scam. They put you on hold for 3 minutes, claims you were on hold for 10 minutes and hangs up on you.
Can't get a hold of a real person. No legitimate email for them. I will be deleting my account with them and warn others once you have a problem you will be screwed.
So you feel helpless when you have no backup from mercari. Can't dispute the claim.
User's recommendation: DO NOT DO BUSINESS WITH MERCARI.
Muskegon, Michigan
My account is limited can't make purchases
I don't know. I tried to make a purchase, and they said my account was limited, so I couldn't make purchases or anything.
Preferred solution: I I tried to purchase Cartier glasses
User's recommendation: I haven’t been help at all
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
I sold a BBW 3 wick candle holder to a buyer. While it was in the shipping process, the buyer tried to cancel.
However, it had already been shipped. Once they received it they then claimed the item was damaged during shipping and wanted to return it. Mercari said I was not eligible for shipping protection even though I followed all of their guidelines. So they initiated a return.
It said the buyer would return the item. I could see that the current status was waiting for buyer to return package and when it is in- transit I would get a shipping tracking number. A few days went by and it is no longer showing up anywhere in my account as being sold or anything. It randomly just disappeared.
After digging deeper it shows the buyer was refunded without returning my item to me! I have sent several messages concerning this issue with no help. Calling their customer service has been a waste of time because it just hangs up on you. If this was a couple dollar item I would cut my losses and move on but this was an almost $100 item.
Why should the buyer get a refund and get to keep my item?
I want my money or my item back. This is unjust!
- Sell items quickly
- Always side with buyers
- Customer service is unreachable
Preferred solution: Full refund
User's recommendation: Watch Customer Service Very Carefully
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tarpon Springs, Florida
Buyer Protection is BS & they sell counterfeit designer bags
Purchased a Louis Vuitton bag And paid a Buyer protection fee. I paid Mecari to authenticate the bag and it came back as fake.
They dont honor the Buyer Protection you pay for on your purchase and would not refund me the $500 I paid on a bag THEY acknowledge was fake. Total fraud and its illegal selling counterfeit, copyrighted designer bags.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t get ahold of anyone. The phone disconnects every time I call.
Mercari customer service is nonexistent. Mercari customer service is nonexistent. Mercari customer service is nonexistent.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy refund.
I received a package on July 24th, and I have emailed Mercari telling them that their system is not working and I need to get a return label because the product was damaged. Their phones kept on having a busy signal.
The email that was sent was on July 25th within the 3 days. I got a runaround on the emails from Mercari. No response from the seller either to please help me because their submit button wasn't working. I still haven't gotten my money back or a label.
I have asked them to please contact me. It's bad customer service. They keep on saying it's after the three days, and I had contacted them way before then. What should I do?
I feel this company is scamming me. They were never like this before.
Preferred solution: Full refund
User's recommendation: Read your emails prior and help their customers
Winter Garden, Florida
Having problems verifying my id
I've sent 5 picture verification to get instant pay I've been waiting 5 months to get 27 dollars I'm in financial crisis really need my money asap I've verified everything they keep saying they can't verifystauvawaybsold a 150 dollar doll after there fees and shipping left me 27 dollars and taking 5 months to get as well you can't talk to a real person everon
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