Mercari
Reviews and Complaints

I'm having issues with withdrawing funds from my account. I've spoken with some representatives online via chat and they told me it was on my bank's end.

I spoke with my bank and there's no issue there.

I tried to call this number, but nobody answers and it clicks off. I would surely like to speak with someone regarding my issue.

The seller sent me the wrong trackball mouse. It was shipped from Santa Rosa, California. The mouse he sent me is nothing like any of the photos shown for purchase.

I purchased a doll n silk dress for 197$ total never received the product reached out to seller she said reach out to Mercari they said reach out to seller 3 days later Mercari replies we cannot refund u we rated seller n payed her so no money no merchandise in between i made countless calls n emails which i have all n dated but they refused to refund me n seller cleaned her hands of every got away with the money

I bought something for my child and the app sent me a message that my purchase was received on 9/20, but I received another message from the app stating that it arrived on the 17th but I never received the package. I'm trying to reach the company to find a solution but they never respond.

They expected a rating so that the seller could get the money, but I can't rate something I never received. I need a refund and I'm trying to reach them but they are not responding to me.

I was trying to sell a coat using Mercari. As soon as I posted the item, someone offered to buy it through Mercari, but their payment kept getting declined.

I was under the impression that I did not have a cash balance to make the transaction happen.

Later, I received an email informing me that I needed to set up an Apple Pay Cash app or use Zelle with a balance of $250, or else the sale would not be made. I received numerous text messages.

I sold a pair of Patriots boots and Patriots jacket valued over $200 the shipping was late bc of the time of year. The lady put in a request for cancelation and instead of checking to see when it would be delivered they canceled it. The delivery was delivered 5 hours after cancelation and I shown them proof it was delivered

I paid the vendor, printed a label, and never mailed it. I kept looking, as this was a Christmas gift for my grandson.

My daughter said that she received the coat. I marked it as received, then found out that it was a completely different order that she had received.

Wow, thanks. I was just ripped off.

I never received my item. The box was empty when it arrived, and it was sent out on the 16th.

I can't talk to the merchant and they said they had sent it out. I have cameras in my house that show that the box was empty when I received it.

This company will steal your money by suspending your account with funds in it and refusing to reopen it without cause or justification

I purchased the item and it looks nothing like the seller presented I am very pissed I would never order anything off Mercari again. My charm is tarnished it was a Tiffany necklace and it looks nothing like what was presented I am very upset

I suspect fraudulent activities on the app some sellers are requesting shipping fee out of there which I think it doesn't sound right so please check on it especially on the cell phones that's why I try to purchase a phone and it says it's a giveaway but then you have to send them cash up money for $20 for shipping

Took my money and held it without cause

Has no customer support and when I finally got someone on the line after searching for ways to contact them for days I was told to wait for an email because my case was special

I purchased one thing on this website and next thing I know they refunded me and close the account due to prohibited transactions. Not sure why they closed the account. I could not find a live person for Help or a proper email address so no one helped me.

I'm pissed this all feels like a scam I've attempted so many way to add my credit card to purchase the item it says there's a error or the card info is wrong I try to pay with pay pal to no avail no matter how many ways I attempt to pay for the item it wouldn't allow me to pay I attempted to order another and realized that the same person is selling multiple bags that are exactly the same with different prices