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Contact Mercari Customer Service

How to Reach a Person at Mercari

Verified Contact Information

Toll-Free Number:

  • 1-855-464-7482
Call customer service

Customer Service:

  • 1-888-325-2168

Legal:

  • 1-800-280-4904
    Privacy Inquiries

Mercari Emails:

us_compliance@mercari.com
contact-us@mercari.com
Help Center
contact@mercari.com
dmca@mercari.com
DMCA Inquiries

Mercari Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Mercari Phone Number
1 (855) 464-7482
Average Hold Time
More than 30 min
Average Calls duration
1 minute
Most Popular Mercari Email Address
us_compliance@mercari.com
Mercari Live Agent Availability
28% of callers successfully reach a real person
Issue Resolution Rate
Low (3% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Mercari Customer Service?

Most Popular Number:

(855) 464-7482
Total calls: 32 336 Issues resolved: 355 Last call: Apr 20, 2026

Whether you’re buying or selling on Mercari, many questions and concerns may come up. When you have an urgent payment or billing question involving them, you will need to dial (855) 464-7482, the Mercari customer service number. Another contact number (888) 325-2168 is frequently used by clients for common issues. Legal inquiries please address to (800) 280-4904. The company offers to call Mercari’s phone number on Monday through Friday, from 9 am until 5 pm.

If you have more general questions, a press inquiry, a job query, or another situation that isn’t about a particular problem with the customer service, you can fill out a general contact form on the website.

If your communication via the Mercari contact phone number does not end in an acceptable resolution, you still have options. One of them is communicating via Mercari customer service email.

The most frequently used Mercari contact email is contact@mercari.com. It suits for getting general issues. For customer service appeal to contact-us@mercari.com. Direct your complaints to us_compliance@mercari.com. Share your issue details and include your contact information so the company can reply as soon as possible.

To contact Mercari customer service, access the Help Center page from a web browser or mobile app. Mercari currently does not offer live chat support. On the Help Center, each possible issue will get an answer through a contact form. There is a drop-down menu with a list of several options for you to choose from. Your selection on this list will determine which department receives your message.

Write your message in the box provided. There is no character limit for this Mercari contact support form, so your message can be as long as you need. Include all of the relevant information and the company can get back to you and answer your question.

One of the most promising ways to contact Mercari customer service is by using social media. You can find them on Facebook under the name @MercariApp and write your comments under their post. To find the company on Pinterest use their username @mercari_us. On Twitter search @mercari_app. To get assistance through Youtube search for @mercariyourmarketplace735. Instagram page is easy to find under the username @mercari.

Mercari maintains an active social media presence, but they may not respond to comments on their posts or user posts in which they are mentioned. Due to the high volume of content in the feed, your appeal can be lost. In some cases, customer service representatives will offer to write them directly in Facebook Messenger. In addition, the user’s community can help you with your concerns.

PissedConsumer Club

Contact Information

Mercari Website:

Mercari Help Center:

Corporate Office Address:

Mercari, Inc.
1530 Page Mill Road, Suite 100
Palo Alto, California 94304
United States

Other Info (opening hours):

Mailing Address:

PO Box 60178,

Palo Alto,

California 94306,

United States

More contact details

Summary of Mercari Customer Service Calls

46.6K TOTAL
CALLS
01:05 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Mercari?

Shipping and Delivery Question:

  • “I did not receive my purchase”
  • “Missing item”
  • “It’s been 3 days and I still have not gotten paid.”

Account Question:

  • “Having trouble logging in”
  • “My Account has been blocked unrightfully and I need to make returns.”
  • “Money came out of my account but order didn’t go through”

Request for Information Question:

  • “Update phone number”
  • “Status of shipment”
  • “There not helping my buyers”

Product/ Service Question:

  • “To up date phone and address so I can with draw to my bank or new card”
  • “Aiden came broken. Talk to the dealer. She told me I had to contact you for a refund first and she was willing to give me a refund. It was the chick salt and pepper shakers her name. The dealer’s name is Tara NIENABER.”
  • “Order broken”

Payments and Charges Question:

  • “Dispute”
  • “I sold an item over $400 and it's not allowing me to print a label and now there isn't even a label on the transaction to print”
  • “Payment not received”

Return/ Replace Question:

  • “Return only partial on a bundle”
  • “Customer Return”
  • “Need.a.return.slip”

Refund Question:

  • “Refund”
  • “Refund to a customer”
  • “Refund issue”

Activation/ Cancellation Question:

  • “Cancellation”
  • “Want to cancel order”
  • “Need to activate my account”

Cards Question:

  • “Someone use my card on your website without permission”
  • “Someone use my card without permission”
  • “I miss my card”

Staff Question:

  • “Customer service”
  • “Live customer service”
  • Customer service about my account

Website/ Application Question:

  • “I can’t get label to download”
  • “I wanted my order to be 3 installments but I dont think it went through that way. Is there any way to changeit to installments?”
  • “Cannot get answers on website”

Employment Question:

  • “Trying to rate seller so they can get paid”
  • “1099k form”
  • “1099 tax form”

Other Question:

  • “I sold an item for more than $400 and there’s no label for me to print in order for me to ship it out”
  • “My order was incomplete”
  • “My order”

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

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PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

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