Contact Mercari Customer Service
Mercari Phone Numbers and Emails
Toll-Free Number:
-
(855) 464-7482
Customer Service:
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(888) 325-2168
Legal:
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(800) 280-4904Privacy Inquiries
Mercari Emails:
How to Contact Mercari Customer Service?
Most Popular Number:
| Total calls: 32 055 | Issues resolved: 348 | Last call: Mar 13, 2025 |
Mercari Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Mercari Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Mercari is 8554647482. 69% of consumers used this number to address their issues and concerns. Meanwhile, 28% of users reported contacting a real person successfully by dialing the phone number 8883252168.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Mercari may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Mercari Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Mercari is 8554647482. 69% of consumers used this number to address their issues and concerns. Meanwhile, 28% of users reported contacting a real person successfully by dialing the phone number 8883252168.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Mercari may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Mercari mainly because of account, request for information, shipping and delivery.
3% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Mercari is us_compliance@mercari.com. 93% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Mercari Website:
Mercari Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
PO Box 60178,
Palo Alto,
California 94306,
United States
Mercari Customer Service Reviews
Refuse to refund money after a misrepresentation claim and charges you for a buyer protection fee. Terrible customer service.
Not happy. Will not shop here again.
Non-existent customer service. 2 hours on phone, no answer.
Sent note to info customer service email, received a ticket #, still no call or communication. We stand to lose over $800 because their lack of response
This website is horrible. Zero customer service.
Scammers can keep repeating the same scam over and over, not even changing profiles or the items listed, and Mercari does absolutely nothing to stop these crooks. You have 72 hours to check your package and report a problem, and after that, you're screwed. It's a garbage site with no support that allows lowlifes to steal your money with no recourse. If you buy or sell on this site, you deserve to get ripped off.
I would show my purchase as a scam, which I was refunded for, but Mercari scrubs the entire transaction off your purchase history! It's a shady website that knows about the scammers and tries to help cover up any wrongdoing!
How Good is Mercari's Customer Service?
Summary of Mercari Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Mercari?
Shipping and Delivery Question:
- “No Shipping Label Available”
- “Order incomplete”
- “Order I shipped”
Account Question:
- “Account”
- “Doesn't recognize my email or password”
- “Verify my phone number”
Request for Information Question:
- “Help with my account”
- “Calling about a item.”
- “Discuss charges”
Product/ Service Question:
- “Received damaged merchandise”
- “Can't withdraw funds”
- “Unable to withdraw funds.”
Payments and Charges Question:
- “My debit and credit card won't work”
- “I sold two items and need the prepaid shipping label set to my email”
- “Please i need to ask what happen why i need to pay that amount of money i didn't i been have mercari account”
Return/ Replace Question:
- “Return”
- “Return problem”
- “Email change”
Refund Question:
- “Refund”
- “Need refund and cancelation. Paid 25 dats ago wrong track #. Neutrogena micro device”
- “My refund”
Activation/ Cancellation Question:
- “Why was my order cancel”
- “Cancel my account NOW”
- “Activate account”
Cards Question:
- “I miss my card”
- “Say I need to add card and I already added”
- “Card is not working”
Staff Question:
- “Services”
- “Customer service”
- “Getting no where with online customer service”
Website/ Application Question:
- “I can’t get label to download”
- “I wanted my order to be 3 installments but I dont think it went through that way. Is there any way to changeit to installments?”
- “Cannot get answers on website”
Employment Question:
- “Trying to rate seller so they can get paid”
- “1099k form”
- “1099 tax form”
Other Question:
- “Order order history”
- “Frued”
- “Frud”
Compare Mercari Customer Service To
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