Contact Mercari Customer Service
Mercari Phone Numbers and Emails
Toll-Free Number:
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(855) 464-7482
Customer Service:
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(888) 325-2168
Legal:
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(800) 280-4904Privacy Inquiries
Mercari Emails:
How to Contact Mercari Customer Service?
Most Popular Number:
| Total calls: 32 112 | Issues resolved: 348 | Last call: Jun 21, 2025 |
Mercari Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Mercari Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Mercari is 8554647482. 69% of consumers used this number to address their issues and concerns. Meanwhile, 28% of users reported contacting a real person successfully by dialing the phone number 8883252168.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Mercari may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Mercari Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Mercari is 8554647482. 69% of consumers used this number to address their issues and concerns. Meanwhile, 28% of users reported contacting a real person successfully by dialing the phone number 8883252168.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Mercari may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Mercari mainly because of account, request for information, shipping and delivery.
3% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Mercari is us_compliance@mercari.com. 93% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Mercari Website:
Mercari Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
PO Box 60178,
Palo Alto,
California 94306,
United States
Mercari Customer Service Reviews
No response, if anything bad happens, there is nothing u can do to undo It , no one will answer u nor care
How Good is Mercari's Customer Service?
Summary of Mercari Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Mercari?
Shipping and Delivery Question:
- “Sold an item. Delivered 6/14/25. Today the send me s message . The sale is cancelled. They told me to contact seller is not answering. I need my belt ory money”
- “I still haven't received a payment”
- “Need shipping label”
Account Question:
- “To verify card”
- “I can’t log into my account and I need to rate Mr buyers so I can get paid”
- “Accutlt s suspended”
Request for Information Question:
- “To discuss my account”
- “Ask about my purchase”
- “No response to inquiry”
Product/ Service Question:
- “Purchased a item and sell hasn't shipped”
- “I purchased a Gucci belt and I have not received any updates other than the reminder sent to the seller to send the belt. Pls help me.”
- “Problems with a bundled purchase”
Payments and Charges Question:
- “Having trouble receiving my payment”
- “I haven’t got the amount for this konth to use my credit card”
- “Puchase didnt go through but payment pending”
Return/ Replace Question:
- “Need to change payment info”
- “Change from PayPal to debit card”
- “Return of broken item”
Refund Question:
- “For a refund”
- “Refund request”
- “Refund”
Activation/ Cancellation Question:
- “Cancelled offer”
- “Cancel my order”
- “Why was my order cancel”
Cards Question:
- “I miss my card”
- “Say I need to add card and I already added”
- “Card is not working”
Staff Question:
- Customer service about my account
- “Services”
- “Customer service”
Website/ Application Question:
- “I can’t get label to download”
- “I wanted my order to be 3 installments but I dont think it went through that way. Is there any way to changeit to installments?”
- “Cannot get answers on website”
Employment Question:
- “Trying to rate seller so they can get paid”
- “1099k form”
- “1099 tax form”
Other Question:
- “Possible scammer on Mercari, have info”
- “Buyer cant buy off me”
- “My stuff has not got to buyer yet”
Compare Mercari Customer Service To
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