Contact Mercari Customer Service
Mercari Phone Numbers and Emails
Toll-Free Number:
-
(855) 464-7482
Customer Service:
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(888) 325-2168
Legal:
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(800) 280-4904Privacy Inquiries
Mercari Emails:
Mercari Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Mercari Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Mercari is 8554647482. 69% of consumers used this number to address their issues and concerns. Meanwhile, 29% of users reported contacting a real person successfully by dialing the phone number 8883252168.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Mercari may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Mercari Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Mercari is 8554647482. 69% of consumers used this number to address their issues and concerns. Meanwhile, 29% of users reported contacting a real person successfully by dialing the phone number 8883252168.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Mercari may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Mercari mainly because of account, request for information, shipping and delivery.
1% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Mercari is us_compliance@mercari.com. 93% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Mercari Website:
Mercari Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
PO Box 60178,
Palo Alto,
California 94306,
United States
Mercari Customer Service Reviews
I purchased a pair of Valentino Flats, Item ID# m146*****. I contacted the seller prior to purchasing and was told they were hardly worn, however when I received the shoes, the logo on the left shoe was completely detached.
I contacted their chat representatives three times and was told that if I wanted to speak to someone, I would have to pay a refundable $1.00 charge, however when I went to pay, it was charging me $47.00 the first two time and $39.00 the third time I tried. THIS IS TERRIBLE CUSTOMER SERVICE AND ABSOLUTLY RIDICULOUS!!!
Attached is a photo of the damage to the shoes.
image0.jpeg
Id like to keep the shoes, but would like a partial refund in order to pay to have them repaired.
Ive asked Mercari to respond as to my best course of action, or I will leave a negative review for the seller, and Mercaris terrible customer service practices.
YOU SHOULD NOT HAVE TO PAY TO GET CUSTOMER SUPPORT, ESPECIALLY SINCE IM THE ONE HAVING TO PAY FOR SERVICE FEES FOR LISTING ITEMS!!!
Mercari has terrible customer service. They never answer questions. There is no phone number to call.
I have been a member over Mercari for several years and have generally been a satisfied user until recently. In my last 3 purchases over the last month and a half I have had issues with two of them that their customer service has been inept at addressing.
For the first of the two orders that had issues my item arrived damaged i immediately reached out to Mercari about this but they failed to respond within the 72 hour window they provide buyers to report and handle an issue. I was seeking a partial refund as the order had been a set and most of the set had been alright. But they failed to respond and I had to bring PayPals customer support in before they even attempted to rectify the issue. The second order I had an issue with involved a seller that I was unaware was using a stock image.
Mercari does not allow the use of just stock images per their own policies. When I submitted a request to return the item they denied my request and did not allow me to rate that seller to warn others about this sellers practices that breaks Mercaris own policies. Mercari customer support, while more responsive than the first transaction I had issue with, has been less than helpful.
I have asked them five separate times to explain how a listing using stock photos which they dont allow is consider as described and they have failed each and every time asked to answer that question. I will no longer be selling or shopping on Mercari and I would advise any who continue to use their services to beware as they dont have their customers best interests in mind and go against their own policies.
There are absolutely zero protections for sellers against scams. If the buyer scams you theyll just run you around in circles back and forth asking for the same information, then close the ticket because you had to respond in some arbitrary time frame.
Bonus - If you call theyll say live agents dont take calls from anywhere other than their home zip code, so good luck using an online selling platform online and expecting customer service to pickup your call and not just have an automated system that hangs up based on your area code lol.
How Good is Mercari's Customer Service?
Summary of Mercari Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Mercari?
Shipping and Delivery Question:
- “Delivery issue”
- “Shipment”
- “I did receive the package they sent it back to the seller...the package never got scan to deliver to me the manager said at the post office??? PLEASE SEND ME MY MONEY BACK ?? Please call me i need my money $129”
Account Question:
- “I can't login”
- “Trouble with account”
- “I can't access my account because I lost my phone”
Request for Information Question:
- “Question on an offer”
- “Trying to figure out stuff about my bank account”
- “Need help rating”
Payments and Charges Question:
- “Charge more on my order”
- “I'm having trouble for receiving payment”
- “Charge”
Return/ Replace Question:
- “Return instructions”
- “My item was not returned”
- “Item was not returned to sender”
Refund Question:
- “Waiting for my money back from a fraud bag”
- “Refund”
- “Still awaiting my refund”
Product/ Service Question:
- “Product not as advertised”
- “Fake shoes”
- “Customer trying to lie and say I sent fake product”
Activation/ Cancellation Question:
- “I need to cancel an order”
- “Cancellation”
- “Cancel sale”
Cards Question:
- “About Credit card problem”
- “Card verification”
- “Taking more money out of my credit card but didn't purchase anything”
Staff Question:
- “Need to speak to customer service”
- “Garbage service”
- “Listing removed wrongfully and I'm getting ignored through customer service on the app”
Website/ Application Question:
- “I want to know if i can trust this site and buy a drone”
- “Yeah the website is not working it's not telling me anything and every time I tried to send a message it says there's an error”
- “The website does not allow returns because the API is not working”
Employment Question:
- “Trying to rate seller so they can get paid”
- “1099k form”
- “1099 tax form”
Other Question:
- “My purchase”
- “My order was incomplete”
- “My order”
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