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@Lucille82 I am having the same problem with them!!! They shut down my son's account because I had opened one for myself.

I have money in my account that they won't give me. The 2 accounts were separate, yet they say we violated their terms. No, we really didn't It sucks! They should allow several per household as maybe family members want to sell different things.

I am so mad at them and my son is going to be so upset because I screwed up his sneaker selling business thru Mercari. It wasn't much, but he was proud of it. They didn't have alive person to talk to. If they had, all of this could have been avoided.

Bad,, bad customer service on their part.

Take your business elsewhere. They dont' respect the sellers who make them money.

Reason of review: Poor customer service.

Monetary Loss: $36.

Preferred solution: Full refund.

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