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2.4

I had a package on the way to a buyer and had to delete an item that I had just sold that I had 2 messages on because I printed out 2 labels for the prior package because it kept reading error when I tried to recreate it. So that made 2 different conversations when I was trying to fix the problem so I went to delete the message and deleted the sale I had just made that was on it way to the buyer.

When I tried to contact mercari the next day I got an email saying weโ€™re going to transfer you to another department to resolve the problem but they took so long the package had already reached the buyer. I tried to tell the buyer but he hadnโ€™t received anything from mercari and wonโ€™t let me pay for the return until he hears something. So when I finally got the email it said the funds couldnโ€™t be released and he has already been issued a refund. I told him that thinking they had told him they gave him his money back and he hasnโ€™t.

I wait until 2 days after and tell him Iโ€™ll pay for the return and extra for your trouble and then he says heโ€™s not doing anything till he hears something and that itโ€™s starting to sound like a scam and that Iโ€™m tricking him, that I had never even talked to yโ€™all. Right after I told him Iโ€™ll send screen shots of all my conversations with mercari the post I had been taking to him on gets deleted and since he doesnโ€™t sell anything I do t have a way to talk to him and tell him Iโ€™m not trying to scam him or get my watch back which was 900 dollars.

I am completely unable to get this done and Iโ€™m so pissed off I canโ€™t see. I need someone to tell him I really have been talking to you guys and that he really did get his refund when I told him that I really was told that by customer service

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