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3.0

I sent an item and the buyer claims to have received a different item. Either the buyer is committing fraud or UPS switched the package in transit.

I have been unable to resolve through support. First, I disputed the original claim from the buyer, but support told me I had to wait until I received the return. I got the return back and, as expected, wrong item back. It took me 3 days to contact support because it wouldn't let me open a claim through the app.

I called and left a few messages with the support number (no one has still called me back), so I finally found an old email thread and restarted the conversation that way. They told me to send pics of the return which I did and now they are saying because it took me longer than 24 hours to respond to the return that the case is closed. So you are just going to let my $150 item go unpaid? I am distraught by this.

Literally beside myself. That $150 was the difference in paying my electric bill this month. I urge you to look at my selling history. I have never had a problem, ever.

Now I am faced with the possibility that Mercari lets fraudulent activity happen without recourse. I'm afraid to sell anything on your site anymore if this isn't resolved.

Please someone call me regarding this. The fact that I cannot reach anyone by phone is worrisome too.

Monetary Loss: $150.

Preferred solution: Full refund.

Mercari Pros: Large diverse inventory.

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