Mercari Questions and Answers
Seller accepted return. What do I do on my end.
I purchased a basketball card on mercari.
The card was delivered but the card is a reprint with no value. He accepted my return request and said I had to accept return on my end. What do I do? I want my money back.
Can’t Mercari just send him a return shipping label so he can ship it back. Please help the seller and me the buyer are getting no where with no response from mercari
I can't request a return because the tracking shows the item has not been delivered. What do I do???The sterling silver bracelet is NOT STERLING SILVER.
I already talked to the seller that sold it to me and she said just request a return. Well I can't I fill out the form but it will not let me s be the request because tracking shows it hasn't been delivered
what is your mailing address to return a product?Item we bought was missing a part and you sent us a QR code as a return label. Need an address to go with it.
being denied to buy or sell.
Months ago I tried to purchase an item. Immediately was denied access to buy or sell, with no given reason.
May I please have an explanation for being denied.
I am currently a Poshmark Ambassador and have zero complaints for buying or selling. Thank You Annnette Pagano
If you need any assistance with your account, please contact Mercury Customer Service by phone at (855) 464-7482 or by email at contact-us@mercari.com.
How do I know exactly when I will get rating from Mercari?I know it's 3 days but when does it start and stop? Does it count the day it was delivered?
The reason I ask is after I sold this item I looked at ratings of buyer and he is known for not rating sellers and tries to do dune game to get extension or find a way out of it for whatever reason. He has not responded to any messages I've sent. The messages were not pertaining to rating or anything about his ratings.
So it was delivered the morning if the 23rd did that mean 23rd, 24th and then today Mercari rates me? Or how does that work?
The countdown begins the moment you are notified that the item was received. They have 72 hours to rate you. If they fail to rate or contact you then you can ask mercari to rate for the buyer.
How do I sell bundles of clothes, shoes or more.
Please explain how I sell bundles. I would like to sell more than 1 item together. How do I do that please explain.
Short answer. You can't. Mercari doesn't allow bundling. Just a way to get more money out of you. Best wishes
Have not received any money yet.
What happened to my found,it been paid to mercari, but have not received my money from mercari. First $177,second $56. What is going on?
Have they resolved this? I’m having the same issue. I have not receive my earnings from a sold item and been contacting them for days but no reply?
Who to used a coupon.
I have a coupon of twenty dollars off but I would like to know how to apply it to my purchase.$20. $$$
Hi Ana! I’m a somewhat recent Mercari member and actually used a few coupons I had recently which was very easy. Mercari will automatically apply the coupons you have available for you, making them visible even when you are just browsing. They are usually under the list price in the Mercari blue color, in bold, and read something like “Grab it today for $xx” Or “Get it for $xx with coupon” You mention you have a coupon for $20. As an example, I’m going to assume your coupon is for “$20 OFF a purchase price of $25 or more.” Note that the $25 does NOT include a shipping cost. So you might have come across an item listed for $18 plus $7.50 shipping. The coupon discount will not be listed as it doesn’t apply. Hope that helps! Happy Shopping! JD
What does it mean when a transaction is denied?I accepted an offer but it said transaction denied? What does this mean? Am I obligated to go through with the sale as I have someone else offering.
- you do not have enough balance in your account;
- the information you provided might be incorrect or incomplete;
- your bank might be blocking the transaction.
You may contact your bank to confirm your purchase or try using PayPal or a different card.
Where is my missing chargers jersey?On 3/13/21 I bought a ladainian Tomlinson chargers jersey I have not received it yet the status says shipping still it has been passed been a whole week no one has contacted me yet I reached out to the seller he hasn’t reached out to me yet as well.
According to Mercari return policy they will provide the buyer with a prepaid and addressed shipping label to return the item to the seller. They will refund the buyer to the original form of payment or issue Mercari Credits once the tracking confirms the item has been returned to the seller. All returns must go through Mercari. You should reach out Mercari customer service via email contact-us@mercari.com.