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2.8

I purchased a Lululemon jacket on Mercari. The listing said it was a size 4-6, the seller couldn't confirm because the tags were ripped out. The photograph was taken at such an angle that it appeared to be that size. I get the jacket a week later and I look in the pockets, as sometimes the size dot is hidden in there-jacket is a size 10! Way too big for me. The lady who sold it to me was all like: you should have told me there was a size dot!-Oh gosh, I didn't realize I had to be familiar with your jacket lady. Attempted to return it. I included photographs of the tag that has actual size and received this lovely response:

Hey Jessica,

Iโ€™m sorry that your item didnโ€™t arrive as expected. However, per Mercariโ€™s return policy, we can not approve a return for sizing and fit, since these vary across and within brands, styles, and item condition. Iโ€™m terribly sorry about this inconvenience.

At this time, I am unable to approve your return request, but I suggest you reach out to your seller and ask them to accept the return. If I see your seller has agreed to accept the return within the next 24 hours, Iโ€™ll be able to approve it.

Iโ€™ll follow up with you shortly!

Regards,

Eric

Team Mercari

And then mine...

Eric,

Well your response is incredibly disappointing. You're basically informing me I can sell clothing on this site and claim it is whatever size I want to? I can call a large a small and sell it as such? Most of the time Mercari is better than Poshmark, but in this case, you guys are lacking. The item is clearly marked as a size, and seller misrepresented the item in the listing. Not cool guys.

-Jess

I have reviewed your request and the photos you submitted, and I have determined that the order you received was as described in the listing.

Per our Marketplace Guidelines, we are only able to process a refund or return if the purchase is not received or not as described in the listing.

Since your seller has fulfilled their obligation, we have completed the transaction, which has left a neutral Rating that does not affect either your Ratings or your sellerโ€™s. If you no longer want the item, you are welcome to re-list it on Mercari!

Sorry for any inconvenience.

Regards,

Eric

Team Mercari

So there we have it folks. Eric is a *** robot. Yeah I can just resell the jacket but it sucks that misrepresenting an item's size is allowable on here. Super duper annoying!

Reason of review: Not as described/ advertised.

Monetary Loss: $39.

Preferred solution: Full refund.

Mercari Pros: Simplicity of the app.

Mercari Cons: No customer support.

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