Skip to content
  • Login
Mercari

Mercari

www.mercari.com
What is your customer experience with Mercari?

Mercari Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Mercari has 1.9 star rating based on 4030 customer reviews. Consumers are mostly dissatisfied.

  • 11% of users would likely recommend Mercari to a friend or colleague.

  • Rating Distribution
  • Pros: Easy to use, At first i thought this was a great place to shop, Good prices.
    Cons: Customer service, No customer service, Terrible customer service.

View full overview ›

Media from reviews

Mercari - Someone using my identity
Mercari - Item not received, poor communication with seller and MecariMercari - Item not received, poor communication with seller and Mecari - Image 2Mercari - Item not received, poor communication with seller and Mecari - Image 3Mercari - Item not received, poor communication with seller and Mecari - Image 4Mercari - Item not received, poor communication with seller and Mecari - Image 5Mercari - Item not received, poor communication with seller and Mecari - Image 6
View all media ›

Top Mercari Reviews

Positive Review

"Problem with payout"

stars-rating stars-rating stars-rating stars-rating stars-rating

I had an account with Mercari and sales were great! Then, suddenly, one day my account was limited. They said it was for 'prohibited conduct,' but didn't tell...

Critical Review

"Allows & Complicit in theft, scams of customer abusing return policies"

stars-rating stars-rating stars-rating stars-rating stars-rating

Buy nothing from this lying Cheating Mercari Platform because they blatantly allow buyer to steal from the seller .No help from mercari to help sellers get...

Show reviews that mention
item money seller account customer service customer service order refund issue
Filter review
Sort by
Deborah T Poa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chester, Pennsylvania

Allows & Complicit in theft, scams of customer abusing return policies

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Buy nothing from this lying Cheating Mercari Platform because they blatantly allow buyer to steal from the seller .No help from mercari to help sellers get their returns back in the condition you shipped out. In fact they are complicit in the theft.

I have reported this company for theft & not covering damages by customer when returning items more than once for Damaged items, Missing Parts & unsecured Shipping sometimes out of spite. where they do nothing to rectify or hold customer accountable. This is to notify the public this company is a scam right along with scamming Customer. Sellers beware this company always allows & complicit in allowing the thefts & scamming by some customers against the sellers Products & inventory circumventing any of their so called return policies,& will do anything to get their money while throwing sellers under the bus in the process not caring that sellers are left at at the lost of money & resell abilities as long as they get their cut .

I am Boycotting & shouting from the roof on Public, Social Media, reported to BBA & utube where they advertise about this unacceptable illegal business Practices. I am Fed Up with this company & it's time to take action against them6

Yahoo Mail: Search, Organize, Conquer

View full review

User's recommendation: Stop Abusing & scamming the return policies & Mercari stop allowing stop making up false return decision allowing customers to return in any condition 99 .9 percent of the time

Latrice S Ktd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Item not received, poor communication with seller and Mecari

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I placed an order on 3/29/25. Mercari had to notify the seller to ship the item.

The seller provided a tracking number that has not been active until after I contacted Mercari chat this morning. Shipping has been red for almost 2 weeks as the seller hasn't responded to USPS with the package until today. I'm livid about this and will definitely close this account today.

This is by far the worst site to shop. They are definitely worse than Temu.

View full review

Preferred solution: Full refund

User's recommendation: Beware and shop at your own risk

Resolved
Nicola M Gbz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Refusal to approve a return

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Mercari - Refusal to approve a return
Mercari - Refusal to approve a return - Image 2
Mercari - Refusal to approve a return - Image 3
Mercari - Refusal to approve a return - Image 4
Contains 1 confidential file for company representatives
Updated by user Dec 03, 2024

Credit to my account.

Updated by user Dec 03, 2024

After an infuriating back-and-forth with a second customer service representative completely void of common sense and courtesy, which culminated in her ceasing to respond to my messages, a third gentleman chimed in. He apologized and said he understood my frustration and the hole isn't visible in any of the pictures, and informed me that my account had been credited.

So, I mean... yeah, that's cool and all. That also should've been the initial response. Before I contacted my bank who was going to investigate, and already reimbursed me.

That might be my best advice, actually. Especially if you don't have the fighting spirit that I do… use a card with a bank that will rectify things if they wont.

Updated by user Nov 27, 2024

I tried calling the two numbers that I've seen… the 7482 number said that my call could not be completed at this time and the 2168 number does not have live support in my area, which I tried for a number of the menu options just to be sure it wasn't exclusively returns with that issue.

Original review Nov 27, 2024
The seller uploaded six photos that were strategically positioned to conceal the fact that there was *** in the heel, nor did she mention it in the description.
So I reported having an issue and uploaded photos to show that there was *** or a bite, or ::something::, missing from the heel of the sneaker. I was told that my photos of the item aligned with the seller who had fulfilled her obligation by sending the item, and suggested if I was dissatisfied that I should sell the item... I kept trying to point out that the item was not as described because there was no mention of *** or image where *** is visible, and I still haven't gotten anywhere She kept saying that the item could not be returned unless it was not as described and for some reason that wasn't enough of a discrepancy.
View full review
Loss:
$20

Preferred solution: Apology

User's recommendation: I'm not even sure I kept asking for the name of our supervisor, which they haven't. According to this individual, it's the responsibility of the buyer to think of the worst case scenario and reach out to the seller and rule out the possibility of anything being wrong with the item...

Nicko M Ror

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Mecari harbors fraud and refuses to give me my own money back

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Contains 2 confidential files for company representatives

I purchased this listing and the item was lost within a day of the item being shipped. I went back and looked at the pictures of the item and noticed all the coats in the pictures are slightly different.

Some of lapels are larger in some pictures vs. Others. Some of the pictures show 3 buttons on the sleeve vs 4 buttons. I was horrified as the coat in all the pictures are different.

I went back to track my item again and noticed the seller made an insurance claim on the lost package. So now the seller has money for a fake item. I look at the sellers reviews and he had canceled 65 transactions out of 129. With all of those cancelations resulting in insurance claims.

I called mecari with this information and they refused to refund my money for 30 days.

Even though the listing shows 4 different coats in the sellers listing, The seller has canceled almost half of their transactions, and the seller has already filed an insurance claim. Mecari USA is doing so poorly financial and so desperate to make money they are now harboring consumer fraudsters

View full review
Loss:
$240
Cons:
  • Mecari is in such poor financial shape they harbor fraud

Preferred solution: Full refund

User's recommendation: Do not use mecari. Mecari supports fraud

Jaya M Dvv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brooklyn, New York

A refund

Mercari - A refund

Why is it so hard to get in contact with someone about a refund? I sent a seller $100 plus for a specific item that I wanted to purchase, and the seller did not get in contact with me.

She knows that she gets notifications if something is sold, and now I'm waiting for my hundred dollars to come back to me, and he has not come back to me yet. I'm trying to reach someone at Mercari, and I have not gotten anything from anybody.

I'm highly upset because I don't have money to lose. This is the worst company that I've ever dealt with when it comes to buying objects and products.

View full review

User's recommendation: Make Mercari where you can speak to a representative about anything other than just refunds

Anonymous
map-marker Mount Airy, North Carolina

A return

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Mercari - A return
Mercari - A return - Image 2
Mercari - A return - Image 3
Mercari - A return - Image 4

I received a item broke and yall said I could return it no later than the 28th which was my birthday and it didn't say I had to drop it off on a certain time on the 28th just the 28th well I did and now yall saying yall can't give me my money even when the seller said she wouldn't touch anything so I could get my money

View full review
Tanya H Eke

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Item received not as described

Mercari - Item received not as described
Mercari - Item received not as described - Image 2

Beware of merchants selling fake products. I purchased Carolina Herrera Good Girl, and it is a fraudulent item.

It's not authentic. The item that was posted on the website is in a different color box, and the perfume bottle is a different color. Please see the attached photos.

I have filed a dispute with PayPal, and I'm very disappointed in Makari for not verifying if items that are being allowed to be sold on their website. They're being used as a platform for these merchants to sell their items without verifying or confirming the authenticity of the item.

View full review
Loss:
$10
Pros:
  • Reasonable prices
  • Locating items that are limited editions or no longer being sold retail anywhere conowing if the items are authentic
Cons:
  • Lot of hassle in trying to get your money back for something that is not as described
  • And not knowing if the items are authentic

Preferred solution: Full refund

phillip j Goj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Scammer paradise

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Mercari - Scammer paradise
Mercari - Scammer paradise - Image 2
Mercari - Scammer paradise - Image 3
Contains 1 confidential file for company representatives

This website is horrible. Zero customer service.

Scammers can keep repeating the same scam over and over, not even changing profiles or the items listed, and Mercari does absolutely nothing to stop these crooks. You have 72 hours to check your package and report a problem, and after that, you're screwed. It's a garbage site with no support that allows lowlifes to steal your money with no recourse. If you buy or sell on this site, you deserve to get ripped off.

I would show my purchase as a scam, which I was refunded for, but Mercari scrubs the entire transaction off your purchase history! It's a shady website that knows about the scammers and tries to help cover up any wrongdoing!

View full review
Pros:
  • Can rip people off easily if your a criminal
Cons:
  • Easily scammed when majority of sellers are fake

Preferred solution: Apology

User's recommendation: Avoid at all costs

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Denver, Colorado

Need refund and cancelation. Paid 25 dats ago wrong track #. Neutrogena micro device

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Mercari - Need refund and cancelation. Paid 25 dats ago wrong track #. Neutrogena micro...
Mercari - Need refund and cancelation. Paid 25 dats ago wrong track #.... - Image 2
Contains 3 confidential files for company representatives

Tried to cancel and refund, seller ship label has eight extra numbers. USPS has no history.

They keep giving me the runaround not one response. Should already have been refunded. Cannot get through on phone, awful system and awful seller.

I have never had a problem with mercari before until now. Was promised refund today now putting off again

View full review

User's recommendation: Verify tracking number and make sure seller communicates right away

Anonymous
map-marker Fussa, Tokyo

Someone using my identity

Mercari - Someone using my identity

Someone using my address and name i didnt order anything or no items came in to my place...so i want you to check what address they deliver the items..i dont want to pay 210000 yen for notthing

View full review
Resolved
Megann G

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Problem with payout

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Mercari - Problem with payout
Updated by user Dec 11, 2024

Company fixed the issue and I have been provided with apology. The restored my account and I was able to get my money.

Original review Nov 26, 2024
I had an account with Mercari and sales were great! Then, suddenly, one day my account was limited.

They said it was for 'prohibited conduct,' but didn't tell me what the prohibited conduct was and I didn't have any idea. I wasn't selling anything dangerous; my prices were more than fair, and I wasn't breaking any other rules. Anyhow, with a limited account, I cannot request payout. Mercari owes me $1,441.09.

I have mailed them two letters asking them to pay me and have written to them in the app many times. All I've gotten is an email saying they've looped in their payments and billing department.

It has been two weeks already and there hasn't been any other response. I don't know what else to do; I want my money!
View full review
Loss:
$1441
Pros:
  • Great deals and find customers fast
Cons:
  • Limited my account for no reason that i can think of and it has been over two weeks and they still have not paid me

Preferred solution: Full refund

Resolved
Lauris Hmk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brooklyn, New York

Resolved: For a refund

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I dont understand why its so hard to speak to a representative about a refund every phone number that I have called there is no person I could get in contact with, but I have to go to a app that gives me the runaround

View full review

User's recommendation: To be able to speak to a live representative or some form of a person about refund

Aida C Rcq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Haven’t received ourchasd

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Mercari - Haven’t received ourchasd
Contains 1 confidential file for company representatives

I never received my order! It's been a while and there is no tracking on it. I want to get a refund or cancel!

View full review
Loss:
$182

Preferred solution: Full refund

E-commerce Talks

Art for Your Home Not Museums

Art for Your Home Not Museums

Mar 7, 2022

Art at home can add a special touch to interior design. In this video interview with Leonid Afremov Studio, we talk about art and the world-known artist, Leonid Afremov. Learn more about the unique technique that makes his paintings so special and how the studio is still in business.

David Afremov
David Afremov

David Afremov is a co-founder of Leonid Afremov Studio, where you can order original oil paintings, canvas, and giclee from the world-renowned artist Leonid Afremov.

d.moore M

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They locked me out of my account and kept 400.

Mercari - They locked me out of my account and kept 400.
Contains 2 confidential files for company representatives
Updated by user Dec 17, 2024

Still no update on my account, bbb, DA, consumer affairs.....no help...need my 400.40, I need it

Updated by user Nov 26, 2024

No contact from Mercari...over 70 emails to customer service, email to corporate office in Japan, got legal advice, and sent letter to corporate office in Palo Alto CA. Today..I am at a loss, I was a good seller and was rated highly..

Original review Nov 25, 2024

Received broken merchandise. Asked for a return refund.

Have 55 messages, they denied it, said I waited too long (next day).

Filed a contest with Visa. They locked my account, I dropped the Visa issue, sent a copy, but they still won't open my account for use or give me the $400 earned.

View full review
Loss:
$400
Pros:
  • Sales
Cons:
  • No customer service worth a d mn

Preferred solution: My account open

User's recommendation: Beware

Hanh Bfr

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Madison, Mississippi

Damaged item upon arrival

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Mercari - Damaged item upon arrival
Mercari - Damaged item upon arrival - Image 2
Mercari - Damaged item upon arrival - Image 3
Contains 1 confidential file for company representatives

My item arrived and it had a crack and a crushed top that was not described nor photographed in the sellers post.

View full review
Roseann R Gbr

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Getting a refund because of damaged merchandise

Mercari - Getting a refund because of damaged merchandise
Mercari - Getting a refund because of damaged merchandise - Image 2
Mercari - Getting a refund because of damaged merchandise - Image 3
Mercari - Getting a refund because of damaged merchandise - Image 4
Contains 3 confidential files for company representatives

I purchased a set of 4 ceramic Indian angels, but they arrived totally broken. I want a full refund. I tried reaching out but received no response!

View full review
Loss:
$44

Preferred solution: Full refund

About

Summary

Mercari specializes in mobile applications development. The company was founded by Tommy Tomishima and Shintaro Yamada in February 2013. Its headquarters is based in Tokyo, Japan. Mercari offers a resale shopping application. It was launched in February 2014. Visitors can sell or buy jewelry, electronics, console games, fashion, and other products from their phones. It is possible to find new, pre-owned, and handmade items. Registration procedure is free. Mercari has a list of prohibited items which cannot be sold or purchased. The company charge 10% selling fee for each transaction. There are rules and manners for sellers and buyers on the company website. The application is available for Apple and Android operating systems.

Mercari reviews and complaints

Mercari is ranked 686 out of 4967 in E-commerce category

Area Served

USA, Asia, Worldwide

Payment Methods

PayPalMasterCardVISADiscover

Mercari FAQs

Rebecca A. Garland
PissedConsumer Reporter

Mercari FAQs

Mercari charges buyers a payment processing fee at the time of purchase. For listings created before March 27, 2024, the Mercari website states a fee of 2.9% plus $0.50 per sale on completed transactions. For direct deposit, there is a $2 non-refundable fee per cash-out. The charge for a completed Instant Pay transfer is $3.

Users can sell their stuff on the Mercari website by taking good photographs of the product and creating a list. To do so:
1. Ensure to describe the item. You should initiate a Mercari account login and then set up the Smart Pricing available on the listing page.
2. Follow this by selecting the shipping option.
3. Contact the support team or visit the Mercari store location if you face any complexity.

To close a Mercari account, submit your permanent account closure request via the intake form on the company's website. Once your request is submitted, the company's representatives will process it within 45 days. It's best to check your registered email for confirmation, also available on the Mercari website.

Buyers can cancel their offer on the Mercari website within 24 hours of making it. This can be done by contacting the seller and initiating a Mercari login. Follow that by clicking on Order Status and then on Request Cancellation. Buyers can also click to Meet the Seller and message them for a Mercari return. Another way is to block the seller, which cancels the offer instantly.

The Mercari website is a consumer-to-consumer e-commerce platform where users can sell and purchase various products, such as election, lifestyle, and beauty.

Buyers can request a return if the item received isn't as described to start a Mercari return. The company's representatives examine the matter and decide whether to accept the return. Once the return is approved by the team at the Mercari website, the sellers are required to take it. Buyers can also return the purchase if they receive it damaged or defective.

Shintaro Yamada owns Mercari. He is also the founder and CEO of the company.

The Mercari store locations are in Japan, the United States, and India. Mercari address in Tokyo is 7f, Shin-Roppongi Bldg., 7-15-7, Roppongi, Minato-Ku, Tokyo, 106-6118, Japan.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article