Mercari
Mercari Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mercari has 1.9 star rating based on 4025 customer reviews. Consumers are mostly dissatisfied.
11% of users would likely recommend Mercari to a friend or colleague.
- Rating Distribution
Pros: Easy to use, At first i thought this was a great place to shop, Good prices.
Cons: Customer service, No customer service, Terrible customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mercari has 1.9 star rating based on 4025 customer reviews. Consumers are mostly dissatisfied.
11% of users would likely recommend Mercari to a friend or colleague.
- Rating Distribution
Pros: Easy to use, At first i thought this was a great place to shop, Good prices.
Cons: Customer service, No customer service, Terrible customer service.64% of users think that Mercari should improve its Customer Service.
50% of users say that they won't use Mercari in the future for similar services or products.Recent recommendations regarding this business are as follows: "Stay away from Mercari!", "Verify tracking number and make sure seller communicates right away", "Go somewhere else", "Ok", "Don’t purchase anything from this site".
Most users ask Mercari for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Is Mercari Legit? The Mercari website is deemed safe for shopping.
mercari.com is a legitimate platform for buying and selling various products. However, it's best to take preventative measures to avoid scams. Before making the purchase, it's best to get as much information as possible. If you have a problem, call Mercari's trustworthy support team at 1-855-464-7482 and 1-888-325-2168.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Mercari.. beware shopper!
Mercari sided with the seller when I was clearly in the right when they read all the messages between me and the seller. Mercari has done this before, and sellers too; I'll never shop with them again!
eBay always stands by their customers, and Poshmark can be somewhat like Mercari as well, but not as bad. But I don't have money to just throw away because someone decided to rip me off, and I'm sure most people would agree.
- Bad customer service as well as sellers
Preferred solution: Full refund
User's recommendation: Stay away from Mercari!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Refusal to approve a return
Credit to my account.
After an infuriating back-and-forth with a second customer service representative completely void of common sense and courtesy, which culminated in her ceasing to respond to my messages, a third gentleman chimed in. He apologized and said he understood my frustration and the hole isn't visible in any of the pictures, and informed me that my account had been credited.
So, I mean... yeah, that's cool and all. That also should've been the initial response. Before I contacted my bank who was going to investigate, and already reimbursed me.
That might be my best advice, actually. Especially if you don't have the fighting spirit that I do… use a card with a bank that will rectify things if they wont.
I tried calling the two numbers that I've seen… the 7482 number said that my call could not be completed at this time and the 2168 number does not have live support in my area, which I tried for a number of the menu options just to be sure it wasn't exclusively returns with that issue.
So I reported having an issue and uploaded photos to show that there was *** or a bite, or ::something::, missing from the heel of the sneaker. I was told that my photos of the item aligned with the seller who had fulfilled her obligation by sending the item, and suggested if I was dissatisfied that I should sell the item... I kept trying to point out that the item was not as described because there was no mention of *** or image where *** is visible, and I still haven't gotten anywhere She kept saying that the item could not be returned unless it was not as described and for some reason that wasn't enough of a discrepancy.
Preferred solution: Apology
User's recommendation: I'm not even sure I kept asking for the name of our supervisor, which they haven't. According to this individual, it's the responsibility of the buyer to think of the worst case scenario and reach out to the seller and rule out the possibility of anything being wrong with the item...
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMecari harbors fraud and refuses to give me my own money back
I purchased this listing and the item was lost within a day of the item being shipped. I went back and looked at the pictures of the item and noticed all the coats in the pictures are slightly different.
Some of lapels are larger in some pictures vs. Others. Some of the pictures show 3 buttons on the sleeve vs 4 buttons. I was horrified as the coat in all the pictures are different.
I went back to track my item again and noticed the seller made an insurance claim on the lost package. So now the seller has money for a fake item. I look at the sellers reviews and he had canceled 65 transactions out of 129. With all of those cancelations resulting in insurance claims.
I called mecari with this information and they refused to refund my money for 30 days.
Even though the listing shows 4 different coats in the sellers listing, The seller has canceled almost half of their transactions, and the seller has already filed an insurance claim. Mecari USA is doing so poorly financial and so desperate to make money they are now harboring consumer fraudsters
- Mecari is in such poor financial shape they harbor fraud
Preferred solution: Full refund
User's recommendation: Do not use mecari. Mecari supports fraud
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This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScammer paradise
This website is horrible. Zero customer service.
Scammers can keep repeating the same scam over and over, not even changing profiles or the items listed, and Mercari does absolutely nothing to stop these crooks. You have 72 hours to check your package and report a problem, and after that, you're screwed. It's a garbage site with no support that allows lowlifes to steal your money with no recourse. If you buy or sell on this site, you deserve to get ripped off.
I would show my purchase as a scam, which I was refunded for, but Mercari scrubs the entire transaction off your purchase history! It's a shady website that knows about the scammers and tries to help cover up any wrongdoing!
- Can rip people off easily if your a criminal
- Easily scammed when majority of sellers are fake
Preferred solution: Apology
User's recommendation: Avoid at all costs
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Denver, Colorado
Need refund and cancelation. Paid 25 dats ago wrong track #. Neutrogena micro device
Tried to cancel and refund, seller ship label has eight extra numbers. USPS has no history.
They keep giving me the runaround not one response. Should already have been refunded. Cannot get through on phone, awful system and awful seller.
I have never had a problem with mercari before until now. Was promised refund today now putting off again
User's recommendation: Verify tracking number and make sure seller communicates right away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Problem with payout
Company fixed the issue and I have been provided with apology. The restored my account and I was able to get my money.
They said it was for 'prohibited conduct,' but didn't tell me what the prohibited conduct was and I didn't have any idea. I wasn't selling anything dangerous; my prices were more than fair, and I wasn't breaking any other rules. Anyhow, with a limited account, I cannot request payout. Mercari owes me $1,441.09.
I have mailed them two letters asking them to pay me and have written to them in the app many times. All I've gotten is an email saying they've looped in their payments and billing department.
It has been two weeks already and there hasn't been any other response. I don't know what else to do; I want my money!
- Great deals and find customers fast
- Limited my account for no reason that i can think of and it has been over two weeks and they still have not paid me
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHaven’t received ourchasd
I never received my order! It's been a while and there is no tracking on it. I want to get a refund or cancel!
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey locked me out of my account and kept 400.
Still no update on my account, bbb, DA, consumer affairs.....no help...need my 400.40, I need it
No contact from Mercari...over 70 emails to customer service, email to corporate office in Japan, got legal advice, and sent letter to corporate office in Palo Alto CA. Today..I am at a loss, I was a good seller and was rated highly..
Received broken merchandise. Asked for a return refund.
Have 55 messages, they denied it, said I waited too long (next day).
Filed a contest with Visa. They locked my account, I dropped the Visa issue, sent a copy, but they still won't open my account for use or give me the $400 earned.
- Sales
- No customer service worth a d mn
Preferred solution: My account open
User's recommendation: Beware
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Madison, Mississippi
Damaged item upon arrival
My item arrived and it had a crack and a crushed top that was not described nor photographed in the sellers post.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGetting a refund because of damaged merchandise
I purchased a set of 4 ceramic Indian angels, but they arrived totally broken. I want a full refund. I tried reaching out but received no response!
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYou guys purchased everything in my cart instead of the 2 items I was trying to buy from one seller. This has never happened before.
I was trying to buy two items from a seller out of my shopping cart. It ended up purchasing everything from my shopping cart from different sellers.
Preferred solution: My money back from the items that were purchased from the cart that should not have been purchased. I was only trying to buy from one seller.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Haven’t received refund
I made a purchase for some Timberland boots, but the seller canceled for some reason. Consequently, I had to reorder.
I was refunded for the first order, but not for the second one. I had canceled the second order due to shipping delays and wasn't refunded for that one.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefuse to release funds
Even after speaking with John Lagerling, I am still being demanded to jump through hoops and still yet, they won't release the money that belongs to me.
- Thiefs
- Bad customer service
- Unhelpful
Preferred solution: My money from my sale
User's recommendation: Avoid at all costs
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGetting no where with online customer service
I have loved Mercari for years. This last issue was one simple dress ordered.
It was received in a timely manner, but the post office marked it as delivered when actually, I only received a postage due sticker of $30.80. I refused the order. It was accidental shipping on the seller's end. The seller was very apologetic.
The package was shipped back to her. Mercari seems incompetent in reading very detailed messages and refunding me the $7.50 for the item, plus fees. Like, how hard is it? It's been several weeks now.
Just refund and close the case. Gracious.
- In the past all has been perfect
- Incompetent customer service representatives
Preferred solution: Full refund
User's recommendation: I will consider purchasing again but Mercari needs to educate themselves a bit better.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerABSOLUTELY TERRIBLE CUSTOMER SERVICE!!!
I purchased a pair of Valentino Flats, Item ID# m146*****. I contacted the seller prior to purchasing and was told they were hardly worn, however when I received the shoes, the logo on the left shoe was completely detached.
I contacted their chat representatives three times and was told that if I wanted to speak to someone, I would have to pay a refundable $1.00 charge, however when I went to pay, it was charging me $47.00 the first two time and $39.00 the third time I tried. THIS IS TERRIBLE CUSTOMER SERVICE AND ABSOLUTLY RIDICULOUS!!!
Attached is a photo of the damage to the shoes.
image0.jpeg
Id like to keep the shoes, but would like a partial refund in order to pay to have them repaired.
Ive asked Mercari to respond as to my best course of action, or I will leave a negative review for the seller, and Mercaris terrible customer service practices.
YOU SHOULD NOT HAVE TO PAY TO GET CUSTOMER SUPPORT, ESPECIALLY SINCE IM THE ONE HAVING TO PAY FOR SERVICE FEES FOR LISTING ITEMS!!!
Preferred solution: Price reduction
User's recommendation: GOOD LUCK GETTING ANY CUSTOMER SUPPORT!!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Antonio, Texas
Haven’t had recent updates on item. Afraid it’s a scam.
I'm not getting any updates or responses from the seller or Mercari! That woman is a scam! She never intended to send or sell me anything!
User's recommendation: Don’t buy from her.
About
Mercari specializes in mobile applications development. The company was founded by Tommy Tomishima and Shintaro Yamada in February 2013. Its headquarters is based in Tokyo, Japan. Mercari offers a resale shopping application. It was launched in February 2014. Visitors can sell or buy jewelry, electronics, console games, fashion, and other products from their phones. It is possible to find new, pre-owned, and handmade items. Registration procedure is free. Mercari has a list of prohibited items which cannot be sold or purchased. The company charge 10% selling fee for each transaction. There are rules and manners for sellers and buyers on the company website. The application is available for Apple and Android operating systems.
Mercari is ranked 672 out of 4723 in E-commerce category
USA, Asia, Worldwide
Mercari FAQs
Mercari charges buyers a payment processing fee at the time of purchase. For listings created before March 27, 2024, the Mercari website states a fee of 2.9% plus $0.50 per sale on completed transactions. For direct deposit, there is a $2 non-refundable fee per cash-out. The charge for a completed Instant Pay transfer is $3.
Users can sell their stuff on the Mercari website by taking good photographs of the product and creating a list. To do so:
1. Ensure to describe the item. You should initiate a Mercari account login and then set up the Smart Pricing available on the listing page.
2. Follow this by selecting the shipping option.
3. Contact the support team or visit the Mercari store location if you face any complexity.
To close a Mercari account, submit your permanent account closure request via the intake form on the company's website. Once your request is submitted, the company's representatives will process it within 45 days. It's best to check your registered email for confirmation, also available on the Mercari website.
Buyers can cancel their offer on the Mercari website within 24 hours of making it. This can be done by contacting the seller and initiating a Mercari login. Follow that by clicking on Order Status and then on Request Cancellation. Buyers can also click to Meet the Seller and message them for a Mercari return. Another way is to block the seller, which cancels the offer instantly.
The Mercari website is a consumer-to-consumer e-commerce platform where users can sell and purchase various products, such as election, lifestyle, and beauty.
Buyers can request a return if the item received isn't as described to start a Mercari return. The company's representatives examine the matter and decide whether to accept the return. Once the return is approved by the team at the Mercari website, the sellers are required to take it. Buyers can also return the purchase if they receive it damaged or defective.
Shintaro Yamada owns Mercari. He is also the founder and CEO of the company.
The Mercari store locations are in Japan, the United States, and India. Mercari address in Tokyo is 7f, Shin-Roppongi Bldg., 7-15-7, Roppongi, Minato-Ku, Tokyo, 106-6118, Japan.
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I tried to cancel my purchase and agent a full refund. No one is helping me.
I reached out to the seller. She’s ignoring me.