Lydia N Dgl

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Verified Reviewer

I can’t get into my account to make a purchase !!!

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I show up as unregistered !! And lve been a customer since 2021 !!! I experience very much difficulties in reaching assistance for my account and issues! Im still having trouble and no resolution!! Problem not solved !!! I cant do a purchase!! What is the proble !!! Please respond!! I am in need of assistance and help with my account and purchasing services
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Pros:
  • Good merchandise
Cons:
  • Better customer services

Preferred solution: Too purchase an item, but can’t get into my account !! It shows as being unregistered!!! Please assist !!!

User's recommendation: Better customer service and support unable to communicate with anyone !!!

BINA P Mjj

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Verified Buyer
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Verified Reviewer
| map-marker Ramsey, New Jersey

ANOTHER HORRIBLE COMPANY FOR CUSTOMER SERVICE

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Mercari - ANOTHER HORRIBLE COMPANY FOR CUSTOMER SERVICE
Mercari - ANOTHER HORRIBLE COMPANY FOR CUSTOMER SERVICE
Mercari - ANOTHER HORRIBLE COMPANY FOR CUSTOMER SERVICE
I BOUGHT A CORDLESS PHONE FROM MERCARY LAST WEEK THAT WAS DESCRIBED "AS NEW" BUT WHEN I RECD IT, THE BOX HAD BEEN OPENED AND RESEALED SO ASKED THE SELLER WHO INSISTED THAT THE PHONE WAS NEW SO I THOUGHT IT WAS JUST AN OPEN BOX. BUT ALL PARTS OF THE PHONE WERE STUFFED CARELESSLY INSIDE, THE HANDSET HAD SCRATCHES. MERCARI CUSTOMER SERVICE PERSON WHO ANSWERED MY COMPLAINT MUST BE ILLITERATE BECAUSE HER RESPONSE HAD NO PERTINENCE TO WHAT MY COMPLAINT WAS. THIS WASTE OF TIME & ENERGY INFURIATES ME.
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User's recommendation: DO NOT SHOP HERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Debbie T Bnw

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Verified Buyer

Nothing was resolved

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Mercari - Nothing was resolved
Mercari - Nothing was resolved
Mercari - Nothing was resolved
Mercari - Nothing was resolved
I have a complaint about an item I shipped. You decided to rule in his favor. He clearly states that he found this cheaper in his messages. No customer should be dictating to a buyer on how much I should sell my goods for. Second, he lied and falsely accused me of it not being new and the size. Also claiming if I were to give back almost all his money he would keep the product. Thats stealing, hes admitting that he likes it but doesnt want it for that price. Cause he can find it cheaper. Please review the messages for item number m133******** Also, no other site would have given his money back with measurements on the picture. So he knew exactly the size of product. I would like to talk to management promptly
View full review
Loss:
$16
Pros:
  • I like your website to sell but you need a customer service manager
Cons:
  • No customer service representative
Resolved
Melinna Uyk

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Verified Buyer
| map-marker New York, New York

Resolved: Trying to return a item

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Mercari - Trying to return a item
Mercari - Trying to return a item
Mercari - Trying to return a item
Mercari - Trying to return a item
Updated by user Oct 29, 2023

Company fixed the issue and I have been provided with apology. I called the vendor myself.

The vendor claimed that it was priced wrong and will refund the money. However after several days later money was not refunded. Only after 2nd phone call to complain, money was refunded.

But they never let me know or apologized. Found out by PayPal telling me that money was refunded..Horrible experience.

Original review Sep 24, 2023
I ordered a cologne from this seller, who seems to have good reviews. When I received the parcel there was a totally different product (some unknown brand neck firming creme) seems to be very old. It seemed very fraudulent seller and I immediately went to Mercari website to return the product. But their website requires picture of the product and whenever I uploaded and submit the return request, it gives me an error message saying "unable to contact API". Meanwhile, their website asks my latest government ID photos, and after I submit they still did not confirm. Their contact customer service has no other way to contact them and can't find any phone numbers except from this site. After I reset this issue, I will delete their app and will not deal with them ever. Meanwhile, I have two days left to review the seller and I can't even contact their customer service. Fraudulent people are everywhere nowadays.
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User's recommendation: Be careful with this company.

Erica A Csm

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Verified Buyer
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Verified Reviewer

I made a sale for $1400. The buyer returned a different item, Mercari allowed the return and closed the case after multiple attempts to provide proof and stop the process.

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I made a sale for $1400. The buyer returned a different item, Mercari allowed the return and closed the case after multiple attempts to provide proof and stop the process.
I made a sale for $1400. The buyer returned a different item, Mercari allowed the return and closed the case after multiple attempts to provide proof and stop the process.
I made a sale for $1400. The buyer returned a different item, Mercari allowed the return and closed the case after multiple attempts to provide proof and stop the process.
I made a sale for $1400. The buyer returned a different item, Mercari allowed the return and closed the case after multiple attempts to provide proof and stop the process.
I made a sale. The buyer claimed there were issues with the item. I tried to reach out to Mercari to put a hault to the return. Mercari approved the return without getting back to me. The buyer returned a totally different item, Mercari allowed the return and closed the case after I made multiple attempts to provide proof and stop the process. The item was sold for $1400 and the buyer kept the original item and I was not paid any money. Mercari allowed the buyer to scam me.
View full review
Loss:
$1218
Cons:
  • Allowed me to be a victim of theft and fraud
  • Dont look into claims
  • Horrible communication

Preferred solution: Full refund

User's recommendation: Poshmark or EBay

1 comment
Guest

I feel for you. I was extremely lucky bc I got scammed by 2 sellers to the amount of almost one thousand dollars.

After emailing Mercari w the situation ( both products were 2 big Lego and one seller send me COVID masks, the other a car light, at least I could use the masks right?) they were extremely helpful and they refunded all the money. You got to be careful with Mercari. I only sell the cheap stuff w them. The expensive items valued in the hundreds, thousands no way bc what if the buyer says I received a cheap thing.

Then I’m in trouble. So my expensive items sell on The Bay and books and cheaper toys in Mercari. Had no problem w purchases, got paid. I’m a little disappointed with Mercari bc I bought a product for twenty three dollars, seller probably realized he/ her could get more money and the — cancelled my purchase.

How Mercari does not have consequences for this seller? Incredible

Weijia S

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Verified Reviewer

Don't buy things from Mercari, they protect sellers.

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Don't buy things from Mercari, they protect sellers.
Don't buy things from Mercari, they protect sellers.
Updated by user Oct 30, 2023

Mercari did nothing about it. I think Mercari does not care.

Original review Sep 30, 2023
I brought a second hand Microscope from Mercari, I found it is broken when I received it. I contacted the buyer but it didn't help. And then I contacted Mercari for help with photo as proof. Because for one time, I didn't respond in 24 hours limit which I don't know and Clark didn't tell me know beforehand, Clark closed and pass the transaction. Are accepting a broken product and a lost of money the cost a buyer needs to pay for not replying a single message slightly longer than 24 hours? Is there any alternative solutions? I asked them those questions. Their response is repeatedly: I know that is not the outcome you want, but according to their policy, there is no way to change it... If you are lucky to buy from a good seller, everything should be fine. But for irresponsible sellers, you are in trouble. More importantly, the ratio of irresponsible sellers are increasing on Mercari because of their policy... and don't believe the five stars rating on Mercari because 72 hours window passed by easily during a negotiation. After that window, their system give a five star automatically.
View full review
Loss:
$138
Pros:
  • Lot of products
  • Lot of sellers
Cons:
  • Review system is a trap
  • Protect sellers against buyers

Preferred solution: Full refund

User's recommendation: Don't buy anything from it. Don't be fooled by their 5 star reviews, it's a trap.

Resolved
Anna K Dsi

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Verified Reviewer

Resolved: Mercari allowed a buyer to rip me off AND Refused to honor my shipping insurance without reviewing my packing photos.

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Updated by user Sep 07, 2023

Company fixed the issue and I have been provided with settlement agreement. It took me 2 days and 3 different people in Mercari chat to finally get somebody to actually look at my packing photos.

Once they were actually reviewed by someone, they approved my appeal."After careful review I can see that the packaging did in fact follow our guidelines for shipping protection.I've approved your appeal and reimbursed you the sales profit under Mercari Shipping protection. The funds are now available in your account Balance.".

Updated by user Sep 07, 2023

For those who don't know how to reach Mercari Customer Service (It's not easy to find) The email address is contact-us@***.com

Updated by user Sep 06, 2023

As of this moment, I am out of a $95 item and $15 packing material.

Original review Sep 06, 2023
Buyer ripped me off & Mercari refused to provide me with insurance protection without looking at my packing photos. A buyer purchased one of my listings. All sales are supposed to be final on Mercari "Per Mercari rules" unless a Seller is willing to approve a cancelation. A buyer agrees to a "Commit to purchase" during checkout. When the buyer requested a cancelation, I already had their label printed and I shipped the item. I took step by step photos of the packing process (7 of them). The package had $15 in packing materials to ensure safe travel. If the box was thrown against a brick wall, the item still could not have been damaged! I also had No Returns plainly stated in the listing. The buyer got angry that I didn't cancel the order. So, per Mercari rules, the only way that a buyer can force a seller into a return and ultimately a refund is if the item is damaged in transit. No way it could have got damaged because of how secure it was packaged. The buyer broke a piece off of the item and then filed the damaged in transit with Mercari. They submitted photos that you can plainly see that the broken piece was most likely a screwdriver tapped with a hammer to break the piece off. AND not all of my packing materials are shown in the photos to make it look like insufficient packing. Mercari, without asking or viewing my packing photos, approved the return AND messaged me that I do not qualify for insurance due to insufficient packaging, ALL WITHOUT REVIEWING MY PHOTOS! After a nightmare of a search, I found a phone number to contact them, just to get a message that live support is not available in my area!!! I was plainly and blatantly ripped off by a angry customer and Mercari is leaving me with a broken, unsellable, unreturnable, very expensive item, all without looking at my own packing photos. No answer to emails, no live customer support. I am furious. This is straight up fraud!!! Even my reviews show buyer after buyer praising my good packaging. But Mercari obviously does not care about their sellers side as they blatantly allowed me to be ripped off without even giving me a chance to show the proof that this person was doing just that, ripping me off.
View full review
Loss:
$95
Cons:
  • If you are a seller you are screwed

User's recommendation: SELLERS BEWARE! Buyers will purposely break your things to get a refund and Mercari will allow them to do so and then not honor your insurance coverage!

Asba A

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Verified Buyer
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Verified Reviewer

Package delivered to a wrong address

Mercari - Package delivered to a wrong address
Mercari - Package delivered to a wrong address
Mercari - Package delivered to a wrong address
DMy complaint is I didnt received my package and they delivered into a wrong address and nobodys talking responsibility my address is 2428 south 8th st as you can see in second picture in first pic they delivered to I dont know which house ..look at my record how much I buy from you guys I received yesterday a package which I buy from mercari and day before also and they delivered no complains about that
View full review
Loss:
$150
Pros:
  • Good price
Cons:
  • What if they delivers someoneelse house then where is my money
  • Customer service not providing enough rites to buyers

Preferred solution: Full refund

User's recommendation: Do not buy

Paulina B Rgf

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Verified Buyer
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Verified Reviewer

The seller sent me a imitation of a product

Mercari - The seller sent me a imitation of a product
Mercari - The seller sent me a imitation of a product
Mercari - The seller sent me a imitation of a product
Mercari - The seller sent me a imitation of a product
Mercari - The seller sent me a imitation of a product
Mercari - The seller sent me a imitation of a product
I bought 2 huba Beauty pallets but when they were delivered to me the pallets that I got were Imitation and are not the original palletes
View full review
Loss:
$83
Pros:
  • You can find cheap deals
Cons:
  • Somethings are not the original
  • Are fake

Preferred solution: Full refund

dennis k Mdg

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Verified Reviewer

My mercari store copy paste or type exactly.https://www.mercari.com/u/74223****/?sv=0 ..supersayiangodgoku.go buy my stuff ,mercari awesome.neslon towers lies and a scammer that bought my game boy

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My mercari store copy paste or type exactly.https://www.mercari.com/u/74223****/?sv=0 ..supersayiangodgoku.go buy my stuff ,mercari awesome.neslon towers lies and a scammer that bought my game boy
My mercari store copy paste or type exactly.https://www.mercari.com/u/74223****/?sv=0 ..supersayiangodgoku.go buy my stuff ,mercari awesome.neslon towers lies and a scammer that bought my game boy
My mercari store copy paste or type exactly.https://www.mercari.com/u/74223****/?sv=0 ..supersayiangodgoku.go buy my stuff ,mercari awesome.neslon towers lies and a scammer that bought my game boy
My mercari store copy paste or type exactly.https://www.mercari.com/u/74223****/?sv=0 ..supersayiangodgoku.go buy my stuff ,mercari awesome.neslon towers lies and a scammer that bought my game boy
My mercari store copy paste or type exactly.https://www.mercari.com/u/74223****/?sv=0 ..supersayiangodgoku.go buy my stuff ,mercari awesome.neslon towers lies and a scammer that bought my game boy
My mercari store copy paste or type exactly.https://www.mercari.com/u/74223****/?sv=0 ..supersayiangodgoku.go buy my stuff ,mercari awesome.neslon towers lies and a scammer that bought my game boy
Updated by user Sep 18, 2023

a scammer that bought my game boy game shark false 1 star review.see my pics listings no proof never contacted me or mercari.no response..see pics this is a follow up with proof.plus is still there causing major effects of my sales.

Original review Sep 17, 2023
my mercari store copy paste or type exactly.https://www.mercari.com/u/74223****/?sv=0 ..supersayiangodgoku.go buy my stuff ,mercari awesome.neslon towers lies and a scammer that bought my game boy game shark false 1 star review.see my pics listings no proof never contacted me or mercari.no response..
View full review

Preferred solution: remove the 1 star review false

Emelyn M Wjd

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Verified Reviewer

My issue was not resolved

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Mercari - My issue was not resolved
Updated by user Nov 01, 2023

Nothing in place for buyers. Hospitalized got delivery was rushed 4 review I didn’t or get penalties. Came home items, an item missing I ask seller to plz send he block an bad review Mercari offer discount if I spend $100 2 untrustworthy sellers need to be held accountable for missing items no matter the review.

Original review Oct 02, 2023
My item says delivered however I live in NYC not Florida so I never received the item. Get things together Mercari and have a live telephone number for customer care so customers dont have to jump over hoops to get an issue resolved.
View full review
Loss:
$22

Preferred solution: Full refund

User's recommendation: Take pictures of everything because it only takes one time for sellers to make a mistake and you lose your money

Martin V Ktn

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Verified Reviewer

Customer complaint

Mercari - Customer complaint
Mercari - Customer complaint
Mercari - Customer complaint
Mercari - Customer complaint
Mercari - Customer complaint
Mercari - Customer complaint
Customer ordered radio said it wasnt working. You guys agreed that it wasnt working sent it back when I got it. I took it out of the box and I connected a battery to it. Its turned on I push all the buttons. It worked fine I hooked up a speaker to it connected my phone to it because I dont have an antenna so I could hook up a phone to it via Bluetooth which does work also played Pandora because it does have a Pandora feature and it worked fine. Customer lied, saying that it did not work and then it was garbage and I feel that since I made a sale that he shouldnt have returned it and you shouldve listen to me when I said, I just removed it from the stereo and it was working then. How am I going to get compensated for the fact that the customer lied and you believe him over me after I said it was working %
View full review
Loss:
$91
Cons:
  • This site sucks

Preferred solution: My money for the sale plus the shipping I paid for?

Judy B Zti

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Verified Buyer
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Verified Reviewer

SCAMED

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Mercari - SCAMED
Mercari - SCAMED
Mercari - SCAMED
Mercari - SCAMED
Original review Aug 05, 2023
I was scammed buy a seller. I bought 1 lot of peccy pins then he emailed me and said it was for one pin after he changed his add. I don't believe he should be selling on here at all. Now I had to cancel my order and wait for a refund. I will no longer buy on this site as they don't make the sellers follow through.
View full review
Loss:
$15
Cons:
  • Sellers are not held accountable

Preferred solution: Full refund

User's recommendation: Don't trust these sellers

E-commerce Talks

Art for Your Home Not Museums

Mar 7, 2022

Art at home can add a special touch to interior design. In this video interview with Leonid Afremov Studio, we talk about art and the world-known artist, Leonid Afremov. Learn more about the unique technique that makes his paintings so special and how the studio is still in business.

David Afremov
David Afremov

David Afremov is a co-founder of Leonid Afremov Studio, where you can order original oil paintings, canvas, and giclee from the world-renowned artist Leonid Afremov.

DARBY B Nox

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Verified Reviewer

Personal experience

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Mercari - Personal experience
Mercari - Personal experience
Mercari - Personal experience
Mercari - Personal experience
Mercari - Personal experience
Mercari - Personal experience
Here we are again in less than 48hrs of having my account re opened with an apology and an admission that it was closed in error, now after listing a few items I get another message stating a warning and second later another message that my account has been closed again. SHEESH!Angry I'M really turned off by your service, I started not to list anything, accuse me of listing illegal items, a pair of used shoes, come on!! Failed to even follow proper protocol just closed my shop. Seems personal.
View full review
Loss:
$2500

Preferred solution: Full reimbursement of time effort and lost sales

Sonya M Eqq

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Verified Reviewer

Damaged item

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Mercari - Damaged item
I cant get ahold of anyone nor is there help on their website!!! The website is no help whatsoever it just tell you when you'll receive a refund burnout how to get it. You have to search for damage item. There should be a link to take you right there. You can't chat with them online or call because they say that calling is not available in my area! What in the world! Horrible customer service!!!
View full review
Loss:
$17
Pros:
  • Non
Cons:
  • No customer service

Preferred solution: Full refund

User's recommendation: Don't use!!!!!

Manfred Kmf

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

My shipping is hold at the ups point

Mercari - My shipping is hold at the ups point
Mercari - My shipping is hold at the ups point
Mercari - My shipping is hold at the ups point
I sold a dress and shipped it through the ups but still hold at the ups point. I called but no one where the dress is. Thank you.
View full review
Loss:
$40

Preferred solution: Full refund

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