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This business does not have a dedicated phone line for fielding customer service issues. When you call the number you are put on hold under the guise that your call will be answered. Every few minute that goes by you estimated wait time goes up. You go from a two...
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4 comments
#2002626

Peace of mind stay away this companyer is terrible!

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Featured
ID
#1300963 Review #1300963 is a subjective opinion of poster.
Service
Mercari Customer Care
Reason of review
Poor customer service
Most helpful review
New Reviewer
Update by user Jul 08, 2019

so i finally got my money back after 181 days.. *** them

Original review posted by user Jan 22, 2018
I tried Meracari as well, which should be called bargin bin pushy shoppers. Every day people would message and offer ridiculously discounted offers for your stuff. “I love the chanel but $2000 is a little much for...
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171 comments
#2015647

Someone needs to get a lawsuit going. There are thousands of people that will join.

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Resolved
ID
#1174461 Review #1174461 is a subjective opinion of poster.
Product
Mercari Marketplace
Reason of review
Bad quality

Can’t get help

I sold 2 items to the same person. I didnt know how to bundle so I told her to just offer me what I was willing to except for each, which she did. Now the problem is it looks like she only received one item, so Im not getting credit for the second item. How can I get paid? Diane Poelker
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ID
#2605866 Review #2605866 is a subjective opinion of poster.
Location
Glen Cove, New York
New Reviewer

Getting onto site

Cant log in with new account, cant log in using daughters account. Deleted my account because of not being able to be verified with driving license. Even after 4 attempt. No answers from Mercari or help. After two weeks and hours dealing with this delayed my account. Now I cant create a new one. Cant get past email and password. rhonda.lynn.mcmichael@***.com Can I add I had paid for three orders for a few hundred dollars and they were canceled on your end, I couldnt reach out to vendors to explain.
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ID
#2605456 Review #2605456 is a subjective opinion of poster.
Pros
  • As a buyer things went fairly smooth
Cons
  • Non existant customer service
Preferred solution
Have an account to Shop. I have spent thousand or so and then kicked off.
New Reviewer

Not helpful

I love this app but I dont think its fair that they only cover up to $200 of insurance even if your item cost more than $200. Other social network covers up to the whole selling/buying price. So yes I am upset about how Mercari handled this situation.

User's recommendation: Don’t know.

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ID
#2604210 Review #2604210 is a subjective opinion of poster.
Loss
$400
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Damaged return item

Mercari - Damaged return item
Mercari - Damaged return item
Mercari - Damaged return item
Mercari - Damaged return item
Mercari - Damaged return item
Mercari - Damaged return item
A return item was shipped back claiming damage to the purse, I saw no damage but Mercari did. They approved the return and my purse is damaged now. This lady used my purse before returning it. Mercari will not answer my phone call, emails and app/website won't let me fill out my damage claim. I'm screwed. I'm so pissed off right now. I will report them to the BBB if they don't fix this issue.

User's recommendation: Don't trust shady customers!!!

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ID
#2601566 Review #2601566 is a subjective opinion of poster.
Product
Michael Kors Bag
Cons
  • Lack communication
  • No way to reach customer service
  • Damaged item return
Loss
$29
Preferred solution
Pay me my $29.31 for the purse she bought, used and returned it damaged.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Problems with a item

5/23/21 ordered item but didn't get it yet seller no response order number is m409******** balmain shirts
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ID
#2601539 Review #2601539 is a subjective opinion of poster.
Pros
  • Reasonably priced items
Cons
  • Horrible return policy for sellers
Loss
$77
Preferred solution
Full refund
New Reviewer

Payment

A customer is trying tell me that he keep getting decline when he go to pay and tell me I need to get a one vainella card is this true?
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ID
#2601520 Review #2601520 is a subjective opinion of poster.
Location
Saucier, Mississippi
Been 4 days since buyer received the item...no rating....no payment.....no answer from customer service by phone...no response to email
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1 comment
#2022617

Here's the thing - I really think that most newbie Mercari buyers are (wrongly) under the impression that Mercari operates just like eBay. On eBay, buyers (and sellers) have unlimited time to provide feedback for a transaction.

That feedback does not translate into the transaction being closed (like Mercari). eBay allows buyers to open a return request based on 'Not as Described', 'Arrived Damaged', 'Wrong Item Sent', etc.

eBay also provides easy phone support. Send an email to Mercari customer support and explain the situation but more importantly, send a msg to the buyer and ask them to rate the transaction.

ID
#2600742 Review #2600742 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

WAY MORE OF A HASSLE THAN I EVER WANTED TO GO THROUGH!!!

I need to talk to somebody!!!!! I NEED TO TALK TO SOMEBODY!!!!! I NEED TO TALK TO SOMEBODY!!!!! I NE

User's recommendation: Don’t do it!!!

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ID
#2600631 Review #2600631 is a subjective opinion of poster.
Cons
  • I need to talk to somebody
Loss
$82
Preferred solution
I NEED TO TALK TO SOMEBODY!!!
New Reviewer

Cant login to my account

I have left emails and voicemails and I have yet to get a response back from anyone and Ive left these messages over 2 to 3 weeks ago
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ID
#2600475 Review #2600475 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Its been past three days and the buyer hasnt rated me Is unacceptable there is no way for me to communicate with the people that can help me the man has my book that I sold him you have my money please let me get paid for my sale the buyer is ignoring all of my girl...
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1 comment
#2022590

I had a negative experience as a (new) buyer on Mercari. But to be fair, I don't believe that Mercari's rating deadlines are made as apparent as they could be.

Buyers are used to eBay timelines (at least I am).

There was a long delay with receiving the item I bought and therefore I didn't rate the transaction (primarily bc the item didn't work and I wanted to request a return) but their delay made me think delaying my rating was OK. This may be against their guidelines but maybe reaching out to the buyer and simply asking him/her to rate the transaction would be beneficial.

ID
#2600214 Review #2600214 is a subjective opinion of poster.
Loss
$9
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I forgot my email and password

my phone number is regester i forgot my email and password i cant log in.. i want new account but my phone number is regester because i cant new account..
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ID
#2599575 Review #2599575 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Wrong item

Sender send wrong item it was a, book that I ordered my comic book went to a different person and the one that I got was his order
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ID
#2599175 Review #2599175 is a subjective opinion of poster.
Loss
$14
Preferred solution
Deliver product or service ordered
New Reviewer

Still have not received my purchased order # m320********

m320******** The above item number was paid for by my card and I was emailed by your company that the seller has not yet sent item. What is going on? Item is marked sold on his web page. I have sent him 3 messages. I want this order sent. The last time i tried to make a purchase from your company the item never was sent and I had to cancel that order. I do not want to cancel this purchase order on your Meracri company. I am a pissed customer false advertising!

User's recommendation: If I don’t receive my order keep complaining till item is sent. Had to cancel one already.

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ID
#2598986 Review #2598986 is a subjective opinion of poster.
Product
Polaroid Speaker
Preferred solution
Deliver product or service ordered

Package returned to buyer NOT RETURNED TRYING TO RETURN

Mercari - Package returned to buyer NOT RETURNED TRYING TO RETURN
Pants are nice but don't fit ..i need wide legged pants and the picture looked promising.showing comparison sincerely , Sabine
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ID
#2598919 Review #2598919 is a subjective opinion of poster.
Location
Edmonds, Washington

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Customer service is horrible!

Someone returned an item and I do not get a reason why! Called customer service and you have to leave a voice-mail, not very professional!!
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ID
#2598557 Review #2598557 is a subjective opinion of poster.
Preferred solution
Why my item was returned!!

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