Mercari

I shipped a package on June 21, 2025, from Texas to Maryland. As of today, July 24, 2025, the shipment has not arrived, and the tracking information has not updated online since June 26, stating only that a problem has arisen, with no further details provided on your website.

Since the initial shipment, I have taken multiple steps to resolve this issue:

*I filed a claim on July 4, which received no response.

And stated that I never submitted one.

*I resubmitted the claim on July 9 after receiving no updates or confirmation.

*I contacted customer service on July 14 and again on July 24, spending over 40 minutes being transferred repeatedly and receiving no clear answers.

The level of customer service I have encountered has been shocking. Agents were unable to understand basic questions, repeated themselves without offering solutions, and continuously referred to me as ma'am while failing to engage meaningfully. I requested information about the address they had on file, and was given confusing and unclear information, not a clear address, but referencing California as the address they had on file, where they would send the payment, despite my clearly stating I reside in Texas. And that is what is shown in the tracking number.

At no point did I receive the promised documentation to complete the claims process. Only UPS knows of their fraudulent schemes.

Throughout this ordeal, I have faced:

*An absence of clear tracking or shipment updates.

*Redundant and ineffective claim submissions.

*Delays and inconsistencies from customer service agents.

*Confusing responses about the payment or reimbursement address.

*A complete lack of accountability or resolution from UPS and Mercari.

Additionally, no one has been able to confirm whether my package was stolen, damaged, or lost. I was asked for a shipper number, something I've never used or been provided. Your outsourced customer service has made this process confusing, frustrating, and deeply ineffective.

I question whether UPS avoid responsibility intentionally.

The lack of accountability, constant excuses, and failure to provide answers is unacceptable. This has wasted more than a month and a half of my time without resolution or compensation.

I requested a full investigation and having to make a claim twice.

I shipped this package in good faith, Mercari and UPS's failure to deliver or respond appropriately has caused both financial and personal distress. I expect a professional and timely resolution, but I have little confidence that I will receive one. Moving forward, I will avoid using UPS.

I don't know which one is the worst UPS, FedEx, or USPS because my experiences with all three have been disappointing. They have all demonstrated repeated negligence and, at times, engaged in fraudulent actions, it's pathetic, considering the trust and responsibility we place on their hands. I will be deactivating my Mercari account as soon as I have closure.

On July 24, 2025, I was informed that I would receive a phone call from customer service within a couple of business days. It has now been 7 days, and I have not heard from anyone or anything.

Am I being ignored or avoided? This lack of communication and follow-through is quite frustrating and reflects a level of negligence and incompetence. Mercari has put the blame on UPS and UPS blames Mercari, also claiming that a resolution has been reached by both parties, and I was never aware or had any acknowledgement. Mercari has kept payment while lying to me continuously.

As of today 7/31/2023, UPS has told me that Mercari is the sender and payer, what a joke, when did Mercari, post the item, sold it, packaged it, drove to UPS and sent it?

Yet the ticket was closed by Mercari, when my case/claim hasn't been resolved, now I'm being ignored and avoided by them, shameful, I'm filing a formal complaint against Mercari for fraud, lying, and getting a payment that should've gone to me in Texas and not in California.

They are charging more, and all this BS protection is to extort more money from us and then not helping us at all. Funny how they receive payment and I get screwed.