Mercari
Mercari Overview
Mercari has 2.0 star rating based on 3603 customer reviews. Consumers are mostly dissatisfied.
11% of users would likely recommend Mercari to a friend or colleague.
- Rating Distribution
Pros: Easy to use, At first i thought this was a great place to shop, Good prices.
Cons: No customer service, Customer service, Terrible customer service.
Mercari has 2.0 star rating based on 3603 customer reviews. Consumers are mostly dissatisfied.
11% of users would likely recommend Mercari to a friend or colleague.
- Rating Distribution
Pros: Easy to use, At first i thought this was a great place to shop, Good prices.
Cons: No customer service, Customer service, Terrible customer service.67% of users think that Mercari should improve its Customer Service.
55% of users say that they won't use Mercari in the future for similar services or products.Recent recommendations regarding this business are as follows: "Be very careful who you buy from and be leary of the customer service", "Pray nothing goes wrong because if it does you are on your own.", "Don’t do business here", "Just don’t order from them if you value your peace of mind", "STAY AWAY".
Most users ask Mercari for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews











































This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can’t get into my account to make a purchase !!!
- Good merchandise
- Better customer services
Preferred solution: Too purchase an item, but can’t get into my account !! It shows as being unregistered!!! Please assist !!!
User's recommendation: Better customer service and support unable to communicate with anyone !!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |ANOTHER HORRIBLE COMPANY FOR CUSTOMER SERVICE
User's recommendation: DO NOT SHOP HERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerNothing was resolved
- I like your website to sell but you need a customer service manager
- No customer service representative
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |Resolved: Trying to return a item
Company fixed the issue and I have been provided with apology. I called the vendor myself.
The vendor claimed that it was priced wrong and will refund the money. However after several days later money was not refunded. Only after 2nd phone call to complain, money was refunded.
But they never let me know or apologized. Found out by PayPal telling me that money was refunded..Horrible experience.
User's recommendation: Be careful with this company.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI made a sale for $1400. The buyer returned a different item, Mercari allowed the return and closed the case after multiple attempts to provide proof and stop the process.
- Allowed me to be a victim of theft and fraud
- Dont look into claims
- Horrible communication
Preferred solution: Full refund
User's recommendation: Poshmark or EBay

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDon't buy things from Mercari, they protect sellers.
Mercari did nothing about it. I think Mercari does not care.
- Lot of products
- Lot of sellers
- Review system is a trap
- Protect sellers against buyers
Preferred solution: Full refund
User's recommendation: Don't buy anything from it. Don't be fooled by their 5 star reviews, it's a trap.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Mercari allowed a buyer to rip me off AND Refused to honor my shipping insurance without reviewing my packing photos.
Company fixed the issue and I have been provided with settlement agreement. It took me 2 days and 3 different people in Mercari chat to finally get somebody to actually look at my packing photos.
Once they were actually reviewed by someone, they approved my appeal."After careful review I can see that the packaging did in fact follow our guidelines for shipping protection.I've approved your appeal and reimbursed you the sales profit under Mercari Shipping protection. The funds are now available in your account Balance.".
For those who don't know how to reach Mercari Customer Service (It's not easy to find) The email address is contact-us@***.com
As of this moment, I am out of a $95 item and $15 packing material.
- If you are a seller you are screwed
User's recommendation: SELLERS BEWARE! Buyers will purposely break your things to get a refund and Mercari will allow them to do so and then not honor your insurance coverage!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPackage delivered to a wrong address
- Good price
- What if they delivers someoneelse house then where is my money
- Customer service not providing enough rites to buyers
Preferred solution: Full refund
User's recommendation: Do not buy
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe seller sent me a imitation of a product
- You can find cheap deals
- Somethings are not the original
- Are fake
Preferred solution: Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy mercari store copy paste or type exactly.https://www.mercari.com/u/74223****/?sv=0 ..supersayiangodgoku.go buy my stuff ,mercari awesome.neslon towers lies and a scammer that bought my game boy
a scammer that bought my game boy game shark false 1 star review.see my pics listings no proof never contacted me or mercari.no response..see pics this is a follow up with proof.plus is still there causing major effects of my sales.
Preferred solution: remove the 1 star review false
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy issue was not resolved
Nothing in place for buyers. Hospitalized got delivery was rushed 4 review I didn’t or get penalties. Came home items, an item missing I ask seller to plz send he block an bad review Mercari offer discount if I spend $100 2 untrustworthy sellers need to be held accountable for missing items no matter the review.
Preferred solution: Full refund
User's recommendation: Take pictures of everything because it only takes one time for sellers to make a mistake and you lose your money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer complaint
- This site sucks
Preferred solution: My money for the sale plus the shipping I paid for?

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSCAMED
- Sellers are not held accountable
Preferred solution: Full refund
User's recommendation: Don't trust these sellers
E-commerce Talks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPersonal experience

Preferred solution: Full reimbursement of time effort and lost sales
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDamaged item
- Non
- No customer service
Preferred solution: Full refund
User's recommendation: Don't use!!!!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerMy shipping is hold at the ups point
Preferred solution: Full refund
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I feel for you. I was extremely lucky bc I got scammed by 2 sellers to the amount of almost one thousand dollars.
After emailing Mercari w the situation ( both products were 2 big Lego and one seller send me COVID masks, the other a car light, at least I could use the masks right?) they were extremely helpful and they refunded all the money. You got to be careful with Mercari. I only sell the cheap stuff w them. The expensive items valued in the hundreds, thousands no way bc what if the buyer says I received a cheap thing.
Then I’m in trouble. So my expensive items sell on The Bay and books and cheaper toys in Mercari. Had no problem w purchases, got paid. I’m a little disappointed with Mercari bc I bought a product for twenty three dollars, seller probably realized he/ her could get more money and the — cancelled my purchase.
How Mercari does not have consequences for this seller? Incredible