Mercari

Before I could even verify my email, they closed my account due to 'transactions, listings, and/or messages that are prohibited according to our Terms of Service.' WTF? Literally, two emails were sent at the exact same time: one saying verify your email and the next saying my account was cancelled.

I *tried* to send a message and received an 'error message' that it couldn't be sent… Wow. Just wow.

They have not gotten back to me on a return issue at all, and it has been 4 days. I tried calling and kept getting hung up on. I make big money for Mercari since I sell a lot now.

A customer complained about an item missing that I shipped out. The missing item was not protected through UPS shipping protection, and the customer was asked to ship what was left back through a different courier, which was FedEx.

They gave the buyer a refund and left me without a returned item.

I lost money and an item; the company scammed me and did not honor their shipping protection policy. Seller beware!!!

There's no way to contact anyone concerning my purchase, not arriving since January 8. I have been waiting for my purchase for my granddaughter.

It was a Stranger Things ring. I've tried every way possible to contact you guys. I even called the number that was given to me through here. This website rang, and then it went to a busy signal.

I didn't want to have to call my bank, but it's been too long and I need my money back as soon as possible. And I just may call the Better Business Bureau as well.

Order found deemed returnable by Mercari returned to wrong postal service was excepted continued delivery service..Almost 1 month long..Received delivery notification for correct sellers address reached out to seller Now seller refuses to refund stating package not delivered

I have proof it was delivered

No answer

Not sure how to respond.

Still need new item properly packaged for UPS.

{{Redacted}}

I did not receive my payment for a sale or rating, and the buyer did a return on my item, but they never shipped the item back. Plus, they said they talked to you and sorted it out. I have screenshots for proof.

I ordered a glass a Schultz & Dooley Stein, it arrived broken because the seller didn't package it properly. I messaged the seller, no response, I called Mercari, no active help desk available, once 72hr window closes with no feedback they automatically conclude the transaction. I don't recommend purchasing anything from this shop!

Someone purchased from me a pair of tennis shoes. Mercari asking for Government ID Ive never had to provide that before, so Im literally of doing this..

I dont know you tell me what happened to my purchase. I need someone to contact me immediately or not. Im going to the bank and having them reimbursed me my money.

I just tried to cancel my account. I entered all of my contact information and clicked the send button.

Mercari claims that they cannot verify my account. However, I responded to all of their questions in my Gmail account when I was setting up the account, and they confirmed my access to Mercari. I also just found out that they can keep my contact information for five years after I cancel my account. Seriously?

And I thought that I researched them well before signing up. I guess that I didn't research them well enough.

They give confusing shipping labels - then they don't want to honor the shipping protection! NOT help at all!

I'm trying to get a seller taken off Mercari, and there is no option to report them, and I can't get anyone to answer when calling them.

No response for phone call request to update my current phone number - old, outdated phone number 703-220-****, new phone number 540-935-****.