Mercari
Mercari Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mercari has 1.9 star rating based on 4032 customer reviews. Consumers are mostly dissatisfied.
11% of users would likely recommend Mercari to a friend or colleague.
- Rating Distribution
Pros: Easy to use, At first i thought this was a great place to shop, Good prices.
Cons: Customer service, No customer service, Terrible customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mercari has 1.9 star rating based on 4032 customer reviews. Consumers are mostly dissatisfied.
11% of users would likely recommend Mercari to a friend or colleague.
- Rating Distribution
Pros: Easy to use, At first i thought this was a great place to shop, Good prices.
Cons: Customer service, No customer service, Terrible customer service.64% of users think that Mercari should improve its Customer Service.
50% of users say that they won't use Mercari in the future for similar services or products.Recent recommendations regarding this business are as follows: "Avoid", "Do not use this company. They will change policies on you in the middle of the night. Total rip off and money grab. They do not care about the sellers or buyers.", "Stop Abusing & scamming the return policies & Mercari stop allowing stop making up false return decision allowing customers to return in any condition 99 .9 percent of the time", "Beware and shop at your own risk", "Make Mercari where you can speak to a representative about anything other than just refunds".
Most users ask Mercari for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Is Mercari Legit? The Mercari website is deemed safe for shopping.
mercari.com is a legitimate platform for buying and selling various products. However, it's best to take preventative measures to avoid scams. Before making the purchase, it's best to get as much information as possible. If you have a problem, call Mercari's trustworthy support team at 1-855-464-7482 and 1-888-325-2168.
Media from reviews
Top Mercari Reviews
"Problem with payout"
I had an account with Mercari and sales were great! Then, suddenly, one day my account was limited. They said it was for 'prohibited conduct,' but didn't tell...
"Complete dissatisfaction with customer service."
Made an online purchase using PayPal. Received confirmation of payment from PayPal and credit card charge but never received confirmation of purchase from...
Westerly, Rhode Island
Complete dissatisfaction with customer service.
Made an online purchase using PayPal. Received confirmation of payment from PayPal and credit card charge but never received confirmation of purchase from Mercari or seller.
Repeated email attempts to resolve the issue failed. Mercari responded that they could not find the transaction without an Item ID that they never provided to me.
Final email exchange from Mercari was relatively nasty. Not a good company to do business with.
User's recommendation: Avoid this company!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerItem not received, poor communication with seller and Mecari
It wasn’t resolved on their end. I refused the item and returned to sender and I’m waiting on a refund now.
I placed an order on 3/29/25. Mercari had to notify the seller to ship the item.
The seller provided a tracking number that has not been active until after I contacted Mercari chat this morning. Shipping has been red for almost 2 weeks as the seller hasn't responded to USPS with the package until today. I'm livid about this and will definitely close this account today.
This is by far the worst site to shop. They are definitely worse than Temu.
Preferred solution: Full refund
User's recommendation: Beware and shop at your own risk
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Refusal to approve a return
Credit to my account.
After an infuriating back-and-forth with a second customer service representative completely void of common sense and courtesy, which culminated in her ceasing to respond to my messages, a third gentleman chimed in. He apologized and said he understood my frustration and the hole isn't visible in any of the pictures, and informed me that my account had been credited.
So, I mean... yeah, that's cool and all. That also should've been the initial response. Before I contacted my bank who was going to investigate, and already reimbursed me.
That might be my best advice, actually. Especially if you don't have the fighting spirit that I do… use a card with a bank that will rectify things if they wont.
I tried calling the two numbers that I've seen… the 7482 number said that my call could not be completed at this time and the 2168 number does not have live support in my area, which I tried for a number of the menu options just to be sure it wasn't exclusively returns with that issue.
So I reported having an issue and uploaded photos to show that there was *** or a bite, or ::something::, missing from the heel of the sneaker. I was told that my photos of the item aligned with the seller who had fulfilled her obligation by sending the item, and suggested if I was dissatisfied that I should sell the item... I kept trying to point out that the item was not as described because there was no mention of *** or image where *** is visible, and I still haven't gotten anywhere She kept saying that the item could not be returned unless it was not as described and for some reason that wasn't enough of a discrepancy.
Preferred solution: Apology
User's recommendation: I'm not even sure I kept asking for the name of our supervisor, which they haven't. According to this individual, it's the responsibility of the buyer to think of the worst case scenario and reach out to the seller and rule out the possibility of anything being wrong with the item...
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Yokkaichi, Mie
I haven’t got the amount for this month to use my credit card
I have paid the amount which I have used last month from my credit card, but I haven't got any amount to use this month on my credit card.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMecari harbors fraud and refuses to give me my own money back
I purchased this listing and the item was lost within a day of the item being shipped. I went back and looked at the pictures of the item and noticed all the coats in the pictures are slightly different.
Some of lapels are larger in some pictures vs. Others. Some of the pictures show 3 buttons on the sleeve vs 4 buttons. I was horrified as the coat in all the pictures are different.
I went back to track my item again and noticed the seller made an insurance claim on the lost package. So now the seller has money for a fake item. I look at the sellers reviews and he had canceled 65 transactions out of 129. With all of those cancelations resulting in insurance claims.
I called mecari with this information and they refused to refund my money for 30 days.
Even though the listing shows 4 different coats in the sellers listing, The seller has canceled almost half of their transactions, and the seller has already filed an insurance claim. Mecari USA is doing so poorly financial and so desperate to make money they are now harboring consumer fraudsters
- Mecari is in such poor financial shape they harbor fraud
Preferred solution: Full refund
User's recommendation: Do not use mecari. Mecari supports fraud
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brooklyn, New York
A refund
Why is it so hard to get in contact with someone about a refund? I sent a seller $100 plus for a specific item that I wanted to purchase, and the seller did not get in contact with me.
She knows that she gets notifications if something is sold, and now I'm waiting for my hundred dollars to come back to me, and he has not come back to me yet. I'm trying to reach someone at Mercari, and I have not gotten anything from anybody.
I'm highly upset because I don't have money to lose. This is the worst company that I've ever dealt with when it comes to buying objects and products.
User's recommendation: Make Mercari where you can speak to a representative about anything other than just refunds
Mount Airy, North Carolina
A return
I received a item broke and yall said I could return it no later than the 28th which was my birthday and it didn't say I had to drop it off on a certain time on the 28th just the 28th well I did and now yall saying yall can't give me my money even when the seller said she wouldn't touch anything so I could get my money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerItem received not as described
Beware of merchants selling fake products. I purchased Carolina Herrera Good Girl, and it is a fraudulent item.
It's not authentic. The item that was posted on the website is in a different color box, and the perfume bottle is a different color. Please see the attached photos.
I have filed a dispute with PayPal, and I'm very disappointed in Makari for not verifying if items that are being allowed to be sold on their website. They're being used as a platform for these merchants to sell their items without verifying or confirming the authenticity of the item.
- Locating items that are limited editions or no longer being sold retail anywhere conowing if the items are authentic
- Reasonable prices
- And not knowing if the items are authentic
- Lot of hassle in trying to get your money back for something that is not as described
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScammer paradise
This website is horrible. Zero customer service.
Scammers can keep repeating the same scam over and over, not even changing profiles or the items listed, and Mercari does absolutely nothing to stop these crooks. You have 72 hours to check your package and report a problem, and after that, you're screwed. It's a garbage site with no support that allows lowlifes to steal your money with no recourse. If you buy or sell on this site, you deserve to get ripped off.
I would show my purchase as a scam, which I was refunded for, but Mercari scrubs the entire transaction off your purchase history! It's a shady website that knows about the scammers and tries to help cover up any wrongdoing!
- Can rip people off easily if your a criminal
- Easily scammed when majority of sellers are fake
Preferred solution: Apology
User's recommendation: Avoid at all costs
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chester, Pennsylvania
Allows & Complicit in theft, scams of customer abusing return policies
Buy nothing from this lying Cheating Mercari Platform because they blatantly allow buyer to steal from the seller .No help from mercari to help sellers get their returns back in the condition you shipped out. In fact they are complicit in the theft.
I have reported this company for theft & not covering damages by customer when returning items more than once for Damaged items, Missing Parts & unsecured Shipping sometimes out of spite. where they do nothing to rectify or hold customer accountable. This is to notify the public this company is a scam right along with scamming Customer. Sellers beware this company always allows & complicit in allowing the thefts & scamming by some customers against the sellers Products & inventory circumventing any of their so called return policies,& will do anything to get their money while throwing sellers under the bus in the process not caring that sellers are left at at the lost of money & resell abilities as long as they get their cut .
I am Boycotting & shouting from the roof on Public, Social Media, reported to BBA & utube where they advertise about this unacceptable illegal business Practices. I am Fed Up with this company & it's time to take action against them6
Yahoo Mail: Search, Organize, Conquer
User's recommendation: Stop Abusing & scamming the return policies & Mercari stop allowing stop making up false return decision allowing customers to return in any condition 99 .9 percent of the time
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPurchased Mercari shipping label and they did not honor shipping protection and closed my account when I made a BBB complaint
I purchased a Mercari shipping label like always, and the item never got scanned as delivered. They told me to wait 30 days, but not to worry because I had shipping protection and they had me covered.
30 days later, they canceled the order, and I was out shipping and product.
When I filed a complaint with the BBB, they closed my account that I had with them since 2019, with about 1200 sales and 5-star reviews. Very unprofessional and cold!
- Do not honor policy
Preferred solution: Full refund
User's recommendation: Do not use this company. They will change policies on you in the middle of the night. Total rip off and money grab. They do not care about the sellers or buyers.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Denver, Colorado
Need refund and cancelation. Paid 25 dats ago wrong track #. Neutrogena micro device
Tried to cancel and refund, seller ship label has eight extra numbers. USPS has no history.
They keep giving me the runaround not one response. Should already have been refunded. Cannot get through on phone, awful system and awful seller.
I have never had a problem with mercari before until now. Was promised refund today now putting off again
User's recommendation: Verify tracking number and make sure seller communicates right away
Fussa, Tokyo
Someone using my identity
Someone using my address and name i didnt order anything or no items came in to my place...so i want you to check what address they deliver the items..i dont want to pay 210000 yen for notthing
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Problem with payout
Company fixed the issue and I have been provided with apology. The restored my account and I was able to get my money.
They said it was for 'prohibited conduct,' but didn't tell me what the prohibited conduct was and I didn't have any idea. I wasn't selling anything dangerous; my prices were more than fair, and I wasn't breaking any other rules. Anyhow, with a limited account, I cannot request payout. Mercari owes me $1,441.09.
I have mailed them two letters asking them to pay me and have written to them in the app many times. All I've gotten is an email saying they've looped in their payments and billing department.
It has been two weeks already and there hasn't been any other response. I don't know what else to do; I want my money!
- Great deals and find customers fast
- Limited my account for no reason that i can think of and it has been over two weeks and they still have not paid me
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brooklyn, New York
Resolved: For a refund
I dont understand why its so hard to speak to a representative about a refund every phone number that I have called there is no person I could get in contact with, but I have to go to a app that gives me the runaround
User's recommendation: To be able to speak to a live representative or some form of a person about refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHaven’t received ourchasd
I never received my order! It's been a while and there is no tracking on it. I want to get a refund or cancel!
Preferred solution: Full refund
About
Mercari specializes in mobile applications development. The company was founded by Tommy Tomishima and Shintaro Yamada in February 2013. Its headquarters is based in Tokyo, Japan. Mercari offers a resale shopping application. It was launched in February 2014. Visitors can sell or buy jewelry, electronics, console games, fashion, and other products from their phones. It is possible to find new, pre-owned, and handmade items. Registration procedure is free. Mercari has a list of prohibited items which cannot be sold or purchased. The company charge 10% selling fee for each transaction. There are rules and manners for sellers and buyers on the company website. The application is available for Apple and Android operating systems.
Mercari is ranked 697 out of 5227 in E-commerce category
USA, Asia, Worldwide
Mercari FAQs
Mercari charges buyers a payment processing fee at the time of purchase. For listings created before March 27, 2024, the Mercari website states a fee of 2.9% plus $0.50 per sale on completed transactions. For direct deposit, there is a $2 non-refundable fee per cash-out. The charge for a completed Instant Pay transfer is $3.
Users can sell their stuff on the Mercari website by taking good photographs of the product and creating a list. To do so:
1. Ensure to describe the item. You should initiate a Mercari account login and then set up the Smart Pricing available on the listing page.
2. Follow this by selecting the shipping option.
3. Contact the support team or visit the Mercari store location if you face any complexity.
To close a Mercari account, submit your permanent account closure request via the intake form on the company's website. Once your request is submitted, the company's representatives will process it within 45 days. It's best to check your registered email for confirmation, also available on the Mercari website.
Buyers can cancel their offer on the Mercari website within 24 hours of making it. This can be done by contacting the seller and initiating a Mercari login. Follow that by clicking on Order Status and then on Request Cancellation. Buyers can also click to Meet the Seller and message them for a Mercari return. Another way is to block the seller, which cancels the offer instantly.
The Mercari website is a consumer-to-consumer e-commerce platform where users can sell and purchase various products, such as election, lifestyle, and beauty.
Buyers can request a return if the item received isn't as described to start a Mercari return. The company's representatives examine the matter and decide whether to accept the return. Once the return is approved by the team at the Mercari website, the sellers are required to take it. Buyers can also return the purchase if they receive it damaged or defective.
Shintaro Yamada owns Mercari. He is also the founder and CEO of the company.
The Mercari store locations are in Japan, the United States, and India. Mercari address in Tokyo is 7f, Shin-Roppongi Bldg., 7-15-7, Roppongi, Minato-Ku, Tokyo, 106-6118, Japan.
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