Mercari
Reviews and Complaints

I purchased a doll n silk dress for 197$ total never received the product reached out to seller she said reach out to Mercari they said reach out to seller 3 days later Mercari replies we cannot refund u we rated seller n payed her so no money no merchandise in between i made countless calls n emails which i have all n dated but they refused to refund me n seller cleaned her hands of every got away with the money

I bought something for my child and the app sent me a message that my purchase was received on 9/20, but I received another message from the app stating that it arrived on the 17th but I never received the package. I'm trying to reach the company to find a solution but they never respond.

They expected a rating so that the seller could get the money, but I can't rate something I never received. I need a refund and I'm trying to reach them but they are not responding to me.

Mercari sided with the seller when I was clearly in the right when they read all the messages between me and the seller. Mercari has done this before, and sellers too; I'll never shop with them again!

eBay always stands by their customers, and Poshmark can be somewhat like Mercari as well, but not as bad. But I don't have money to just throw away because someone decided to rip me off, and I'm sure most people would agree.

I was trying to sell a coat using Mercari. As soon as I posted the item, someone offered to buy it through Mercari, but their payment kept getting declined.

I was under the impression that I did not have a cash balance to make the transaction happen.

Later, I received an email informing me that I needed to set up an Apple Pay Cash app or use Zelle with a balance of $250, or else the sale would not be made. I received numerous text messages.

I sold a pair of Patriots boots and Patriots jacket valued over $200 the shipping was late bc of the time of year. The lady put in a request for cancelation and instead of checking to see when it would be delivered they canceled it. The delivery was delivered 5 hours after cancelation and I shown them proof it was delivered

I paid the vendor, printed a label, and never mailed it. I kept looking, as this was a Christmas gift for my grandson.

My daughter said that she received the coat. I marked it as received, then found out that it was a completely different order that she had received.

Wow, thanks. I was just ripped off.

Shipped my order out to the buyer, and I haven't received my payment. It says delivered, but I still didn't get my funds.

I never received my item. The box was empty when it arrived, and it was sent out on the 16th.

I can't talk to the merchant and they said they had sent it out. I have cameras in my house that show that the box was empty when I received it.

I had an account years ago but couldn't remember log in and created new account and I can't get paid because of old account

This company will steal your money by suspending your account with funds in it and refusing to reopen it without cause or justification

I purchased the item and it looks nothing like the seller presented I am very pissed I would never order anything off Mercari again. My charm is tarnished it was a Tiffany necklace and it looks nothing like what was presented I am very upset

I suspect fraudulent activities on the app some sellers are requesting shipping fee out of there which I think it doesn't sound right so please check on it especially on the cell phones that's why I try to purchase a phone and it says it's a giveaway but then you have to send them cash up money for $20 for shipping

Took my money and held it without cause

Has no customer support and when I finally got someone on the line after searching for ways to contact them for days I was told to wait for an email because my case was special

I purchased one thing on this website and next thing I know they refunded me and close the account due to prohibited transactions. Not sure why they closed the account. I could not find a live person for Help or a proper email address so no one helped me.