Mercari
Reviews and Complaints

I purchased this listing and the item was lost within a day of the item being shipped. I went back and looked at the pictures of the item and noticed all the coats in the pictures are slightly different.

Some of lapels are larger in some pictures vs. Others. Some of the pictures show 3 buttons on the sleeve vs 4 buttons. I was horrified as the coat in all the pictures are different.

I went back to track my item again and noticed the seller made an insurance claim on the lost package. So now the seller has money for a fake item. I look at the sellers reviews and he had canceled 65 transactions out of 129. With all of those cancelations resulting in insurance claims.

I called mecari with this information and they refused to refund my money for 30 days.

Even though the listing shows 4 different coats in the sellers listing, The seller has canceled almost half of their transactions, and the seller has already filed an insurance claim. Mecari USA is doing so poorly financial and so desperate to make money they are now harboring consumer fraudsters

This website is horrible. Zero customer service.

Scammers can keep repeating the same scam over and over, not even changing profiles or the items listed, and Mercari does absolutely nothing to stop these crooks. You have 72 hours to check your package and report a problem, and after that, you're screwed. It's a garbage site with no support that allows lowlifes to steal your money with no recourse. If you buy or sell on this site, you deserve to get ripped off.

I would show my purchase as a scam, which I was refunded for, but Mercari scrubs the entire transaction off your purchase history! It's a shady website that knows about the scammers and tries to help cover up any wrongdoing!

Buy nothing from this lying Cheating Mercari Platform because they blatantly allow buyer to steal from the seller .No help from mercari to help sellers get their returns back in the condition you shipped out. In fact they are complicit in the theft.

I have reported this company for theft & not covering damages by customer when returning items more than once for Damaged items, Missing Parts & unsecured Shipping sometimes out of spite. where they do nothing to rectify or hold customer accountable. This is to notify the public this company is a scam right along with scamming Customer. Sellers beware this company always allows & complicit in allowing the thefts & scamming by some customers against the sellers Products & inventory circumventing any of their so called return policies,& will do anything to get their money while throwing sellers under the bus in the process not caring that sellers are left at at the lost of money & resell abilities as long as they get their cut .

I am Boycotting & shouting from the roof on Public, Social Media, reported to BBA & utube where they advertise about this unacceptable illegal business Practices. I am Fed Up with this company & it's time to take action against them6

Yahoo Mail: Search, Organize, Conquer

I was banned from Mercari because my ex fiancé did something very stupid without my knowledge, and took the box of things I had intended to sell to somebody else, and put his apartment number on them. And now I am banned, and Ive tried to appeal, but they refuse to budge.

how was I supposed to know that my abusive, narcissistic, egotistical, and selfish, not to mention, physically abusive ex fiancé was going to do that. I have tried unsuccessfully to get Mercari to listen to me on numerous occasions, and they basically say they stand behind their decision. They wont even let me explain.

so Im not sure what to do. I am totally blind, and its not an easy process to start an appeal, especially when there is no valid customer service phone number.