Mercari
Reviews and Complaints
Binghamton, New York
If i could give a negative number I would.
Buyer claims an item they bought was watered down. Impossible to do.
It' was a bundle deal. She wants a refund. I tried calling mercari the phone number is a scam. They put you on hold for 3 minutes, claims you were on hold for 10 minutes and hangs up on you.
Can't get a hold of a real person. No legitimate email for them. I will be deleting my account with them and warn others once you have a problem you will be screwed.
So you feel helpless when you have no backup from mercari. Can't dispute the claim.
User's recommendation: DO NOT DO BUSINESS WITH MERCARI.
Muskegon, Michigan
My account is limited can't make purchases
I don't know. I tried to make a purchase, and they said my account was limited, so I couldn't make purchases or anything.
Preferred solution: I I tried to purchase Cartier glasses
User's recommendation: I haven’t been help at all
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
I sold a BBW 3 wick candle holder to a buyer. While it was in the shipping process, the buyer tried to cancel.
However, it had already been shipped. Once they received it they then claimed the item was damaged during shipping and wanted to return it. Mercari said I was not eligible for shipping protection even though I followed all of their guidelines. So they initiated a return.
It said the buyer would return the item. I could see that the current status was waiting for buyer to return package and when it is in- transit I would get a shipping tracking number. A few days went by and it is no longer showing up anywhere in my account as being sold or anything. It randomly just disappeared.
After digging deeper it shows the buyer was refunded without returning my item to me! I have sent several messages concerning this issue with no help. Calling their customer service has been a waste of time because it just hangs up on you. If this was a couple dollar item I would cut my losses and move on but this was an almost $100 item.
Why should the buyer get a refund and get to keep my item?
I want my money or my item back. This is unjust!
- Sell items quickly
- Customer service is unreachable
- Always side with buyers
Preferred solution: Full refund
User's recommendation: Watch Customer Service Very Carefully
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tarpon Springs, Florida
Buyer Protection is BS & they sell counterfeit designer bags
Purchased a Louis Vuitton bag And paid a Buyer protection fee. I paid Mecari to authenticate the bag and it came back as fake.
They dont honor the Buyer Protection you pay for on your purchase and would not refund me the $500 I paid on a bag THEY acknowledge was fake. Total fraud and its illegal selling counterfeit, copyrighted designer bags.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t get ahold of anyone. The phone disconnects every time I call.
Mercari customer service is nonexistent. Mercari customer service is nonexistent. Mercari customer service is nonexistent.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy refund.
I received a package on July 24th, and I have emailed Mercari telling them that their system is not working and I need to get a return label because the product was damaged. Their phones kept on having a busy signal.
The email that was sent was on July 25th within the 3 days. I got a runaround on the emails from Mercari. No response from the seller either to please help me because their submit button wasn't working. I still haven't gotten my money back or a label.
I have asked them to please contact me. It's bad customer service. They keep on saying it's after the three days, and I had contacted them way before then. What should I do?
I feel this company is scamming me. They were never like this before.
Preferred solution: Full refund
User's recommendation: Read your emails prior and help their customers
Winter Garden, Florida
Having problems verifying my id
I've sent 5 picture verification to get instant pay I've been waiting 5 months to get 27 dollars I'm in financial crisis really need my money asap I've verified everything they keep saying they can't verifystauvawaybsold a 150 dollar doll after there fees and shipping left me 27 dollars and taking 5 months to get as well you can't talk to a real person everon
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Verified Reviewer |
Salt Lake City, Utah
BAD EXPERIENCE
VARRY BAD EXPERIENCE .
Didn't receive my entire order. Thay are not so profeasonal. no need to come back .
Preferred solution: Apology
User's recommendation: BAD
Gresham, Oregon
Can’t get my account to work so I can sell items
I used to sell items on Mercari. Somebody stole my account, and I am now unable to get in there to sell anything!
Preferred solution: My account fixed
User's recommendation: If you call the main number, they put you on hold for 10 minutes then hang up on you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPurchased 32” Toshiba tv July 7 2025 have not heard or received any information on it as of lately
I'm not too sure how to rate an item that I have yet to receive. As long as I get some kind of confirmation that it's on its way and in good condition, then all is forgiven for its delay.
User's recommendation: Puzzled
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIn the past, you were able to call them.And they would answer, but this time a defective product came in and i was not able to submit the compaint. It was not working. When you call, you get cut off
Fix the submit button because it just stays gray. I want to return my product and it looks like I can't because it's defective.Also when you call have somebody answer and not have the phone cut off every time.
I'm lost here!
Hum? I want my money back.
Silver Spring, Maryland
Email with a question of my delivery address need to clarify
No one answered my call. I cannot get through to talk to Macari.
I do not have an ID number, and I have an old phone number.
I need to check my delivery address. I believe they have it wrong.
- Spending all morning trying to get through to makari cannot i do not have an id number need to check my delivery address asap
Preferred solution: Deliver product or service ordered
Seattle, Washington
Need to know what purchased
I dont know who and what is being ordered. May not be me. Would like to know what order is expected to arrive to arrive on December 8th.
Preferred solution: Full refund
User's recommendation: Make sure aure you placed this order.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need a refund
I was charged for something I did not receive, so I need a refund! I will also inform friends and family about this company as well.
User's recommendation: Please do not purchase nothing from this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mount Pleasant, Michigan
Issues with purchase
I ordered something, and it says it shipped, but USPS says they have not received the item or payment for shipping.
Preferred solution: Deliver product or service ordered
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