I sold a bundle of 11 Victoria Secret bras for $70 during Christmas week. The listing I made was for $8, as I was selling them separately for $8 a piece.
The buyer received said items and upon rating me, 7.20 was transferred into my Mercari account. I contacted the buyer whom did indeed buy it for $70 and was indeed CHARGED for $70. I contacted Mercari "customer support" (insert eye roll and laugh here) complete with pictures and screenshots. "Nick," from customer support replied in a fairly timely fashion...basically letting me know that I should not of made the listing for $8, and the buyer was never charged $70!
Not sure what more evidence to send besides the screenshot of the BUYERS BANK ACCOUNT?!!
SO Mercari, where does all that extra money go that you steal from your consumers who are just trying to make extra money?? Someone PLEASE, SHUT THIS COMPANY DOWN!!!
Product or Service Mentioned: Mercari Seller Program.
Reason of review: Problems with payment.