Not resolved
1.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
0 comments

I sold a bundle of 11 Victoria Secret bras for $70 during Christmas week.The listing I made was for $8, as I was selling them separately for $8 a piece.

The buyer received said items and upon rating me, 7.20 was transferred into my Mercari account. I contacted the buyer whom did indeed buy it for $70 and was indeed CHARGED for $70. I contacted Mercari "customer support" (insert eye roll and laugh here) complete with pictures and screenshots. "Nick," from customer support replied in a fairly timely fashion...basically letting me know that I should not of made the listing for $8, and the buyer was never charged $70!

Not sure what more evidence to send besides the screenshot of the BUYERS BANK ACCOUNT?!!

SO Mercari, where does all that extra money go that you steal from your consumers who are just trying to make extra money??Someone PLEASE, SHUT THIS COMPANY DOWN!!!

Do You Have Something To Say ?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like